Shelter Case Manager

The Spring Of Tampa Bay Inc•Tampa, FL

23h•Onsite

About The Position

Provides counseling, service management, crisis intervention, and advocacy to shelter participants, as well as information, referrals, and counseling to callers. The role manages assigned participants’ services, completes intake and safety-planning activities, maintains case records, and coordinates with internal staff and community agencies. The position requires a flexible work schedule to meet participants’ needs and occasional local travel to transport participants.

Requirements

High school diploma or GED required.
A bachelor’s degree in social services or a related field plus one year of related experience is preferred; five years of related work experience may be considered in lieu of a bachelor’s degree.
Knowledge of community resources.
Word-processing knowledge to complete intake documents and other tasks.
Obtain Core Competency certification before having direct contact with participants.
Complete 16 hours of training each year thereafter on domestic violence dynamics and intervention.
FCADV Competency-Based Core training plus an additional six hours of individualized training, for 30 hours total, to qualify for privilege status; must pass a written test.
Valid Florida driver’s license, at least two years of driving experience, active automobile insurance, and an acceptable Motor Vehicle Report.
Must pass and maintain a Level II background check and successfully pass FBI background screening.
Must be eligible to be sworn as a Deputy Clerk of the Circuit Court.
Demonstrate maturity and good judgment and work sensitively and professionally with a culturally diverse community.
Knowledge of domestic violence and victim issues, including advocacy activities, statutes, and effects on children.
Maintain confidentiality of shelter activities and participants at all times.
Reliable transportation required.
Willingness to work flexible hours to meet residents’ needs.

Nice To Haves

Bachelor’s degree in social services or a related field with one year of related experience.
Bilingual English and Spanish.

Responsibilities

Provide empowerment-based advocacy counseling, service management, and crisis intervention for shelter participants.
Meet with new participants within one business day and complete a service plan within 72 hours of admittance.
Assess lethality and develop safety plans at initial meetings and when circumstances change, including employment, community activities, and program exit.
Meet regularly with participants for follow-up sessions, encourage regular attendance, review service plans, and monitor services and case status.
Gather information relevant to residents’ situations, including medical, lethality, and social factors.
Assist victims with victim compensation applications and relocation assistance.
Manage assigned participants’ services and serve as the primary point of responsibility for services rendered to them.
Arrange transportation for participants to appointments and court appearances, and provide occasional transportation using agency vehicles.
Provide encouragement and moral support and refer participants to community resources and other organizations based on their needs.
Maintain participant files and accurate, current progress records; prepare records for statistical reporting and program objectives and provide monthly statistical information.
Attend weekly case conferences and complete initial and follow-up presentation forms for assigned adult residents.
Process injunctions for protection as needed.
Answer and screen incoming crisis calls, assess callers’ situations and shelter eligibility, complete screening forms, and provide information and referrals to other agencies as appropriate.
Admit and register shelter residents, including conducting intake interviews and lethality assessments, completing registration information, safety planning, and giving shelter tours.
Facilitate support groups on various topics.
Adhere to DCF standards and agency policies and procedures, and maintain confidentiality of shelter activities and participants.
Perform other related duties as assigned.