Case Manager - Shelter Programs

Community Crisis Services•Hyattsville, MD

2d•Onsite

About The Position

Community Crisis Services, Inc. (CCSI) has served Prince George's County for over 50 years, providing compassionate crisis support through our hotlines, safe shelter programs, and information and referral services. We are the lead Victim Services Provider for Prince George's County and a leading homeless services provider, operating the county's only non-congregate low-barrier shelter. Our 24/7 services include the National Suicide Prevention Lifeline (988), crisis hotlines, domestic violence services, emergency shelters, and housing programs. CCSI is committed to diversity, equity, and inclusion. We believe that lived experience is a valuable qualification and encourage individuals with personal experience navigating homelessness and housing systems to apply. The Case Manager provides comprehensive direct management services, identifying and coordinating community resources to move individuals and families toward stability. This role manages a variety of individual and group supportive services addressing both immediate crisis needs and long-term goals. As a key member of a multidisciplinary team, the Case Manager ensures that legal, medical, educational, and housing needs are met through structured advocacy and meticulous documentation. We are looking for resourceful advocates who can navigate a crisis with empathy, speed, and precision. Candidates must be able to participate in and complete mandatory orientation and onboarding requirements.

Requirements

Four years of high-level experience in human services, crisis intervention, or community-based case management
Must successfully pass a pre-employment criminal background check and drug screening
Ability to adapt to information technology systems, including HMIS, Osnium, Google Suite, and MS Office
Skill in analyzing complex situations and developing well-informed alternatives under pressure
Demonstrated competence in working with diverse populations in a respectful manner
Regularly required to stand, walk, reach, and occasionally kneel or balance
Frequently lift/move up to 10 lbs; occasionally lift/move up to 50 lbs
Must successfully complete a background check, including fingerprinting, in accordance with CCSI policy
Must complete all required training, including but not limited to: CCSI New Employee Orientation, Trauma-Informed Care, Crisis Intervention, Suicide Prevention (QPR or equivalent), Mandated Reporter Training, HIPAA and Confidentiality, CPR and First Aid (within 90 days of hire)

Nice To Haves

Valid driver's license and reliable transportation preferred

Responsibilities

Interview clients to identify immediate needs and develop a comprehensive housing plan with written short-term and long-term goals
Meet with clients at regular intervals to reassess progress and adjust the housing plan as circumstances evolve
Facilitate individual and group meetings to provide guidance, emotional support and resource education
Serve as an active member of the multidisciplinary team, collaborating with the Educational & Benefits Liaison and Housing Coordinator
Partner with external professionals in substance abuse, legal, medical, vocational and mental health fields to ensure holistic care
Make and track appropriate referrals for dental, medical, employment and specialized housing needs
Create and maintain meticulous case records in HMIS, including assessments, case notes, court reports and discharge summaries
Complete required reports and maintain statistical data to meet programmatic and performance standards
Enhance the client experience by maintaining a hospitable, customer-oriented and trauma-informed facility environment
Identifying the "what" behind the client's current crisis
Setting the "how" through the Individual Service Plan (ISP)
Working the plan daily through referrals and check-ins
Determining if the client is ready for referral to the Housing Coordinator