Shelter Case Manager

Covenant House California•Los Angeles, CA

10h

About The Position

Covenant House California (CHC) provides sanctuary and support for youth ages 18–24 overcoming homelessness. The Shelter Case Manager provides case management and custodial services under the supervision of a Director, supporting youth’s physical, emotional, educational, vocational, and spiritual well-being in accordance with CHC’s mission, principles, policies, and procedures. The role includes intake and assessment, case planning, documentation, basic individual and group counseling, and supervision of residents and activities. Communication with and about youth is expected to use strength-based and trauma-informed approaches. The position is full-time, 40 hours per week, in a general business/office environment. The employee may occasionally work outside in varying weather and may encounter moderate-to-loud noise. Some weekend or holiday work may be required. The role does not have supervisory duties.

Requirements

Bachelor’s degree in Psychology, Sociology, Social Work, or a related field; OR an Associate’s degree in one of these fields and two years of case management experience; OR, in lieu of a Bachelor’s degree, at least four years of case management experience. Experience with homeless or runaway youth is preferred.
Knowledge of adolescent development, community resources, and case management skills.
Self-starter and team player able to work with other staff.
Good organizational skills and ability to communicate with members, clients, vendors, and the public.
Communication with and about youth must reflect strength-based and trauma-informed approaches.
Valid California driver’s license, reliable transportation, and a good driving record.
Ability to use basic word-processing, email, and internet programs.
Ability to communicate effectively orally and in writing.
Ability to lift up to 40 pounds occasionally and to bend, sit, and stand for prolonged periods.

Nice To Haves

Bilingual in Spanish (preferred but not required).
Case management experience with homeless or runaway youth (preferred).

Responsibilities

Welcome youth to the program and review intake documentation.
Conduct full assessments, integrating the Initial Background Interview into the Individual Service Plan and identifying resources for youth.
Develop, revise, and update Individual Service Plans with youth; update plans at least two weeks after intake and when youth transition to a new program phase.
Maintain a calendar of youth work schedules, appointments, and other activities in conjunction with case plans.
Develop and maintain knowledge of community resources and connections; make referrals to CHC services and community agencies.
Engage in positive transition planning with youth.
Document progress notes in youth case records using HMIS and ETO, complete documentation required for external grants, and record pertinent information in transition logs, critical incident reports, and follow-up forms as needed.
Prepare and present assigned cases at monthly Client Progress Review Meetings.
Facilitate psycho-educational and support groups with youth on a regular basis.
Attend assigned shifts, scheduled meetings, transitions, staff meetings, and training punctually and consistently.
Perform duties that meet youth needs and support the daily program schedule, including facilitating group case management meetings, maintaining facility cleanliness and safety, providing crisis intervention as necessary, and supervising residents and activities.
Perform other program duties assigned by the Director, which may include HOPWA, ILP, HMIS, chart or chart-room audits, and specialized contract duties.