Shelter Assistant - Halle Women's Center (3rd Shift)

UMOM New Day Centers•Phoenix, AZ

8d•$19 - $20

About The Position

The Shelter Assistant supports participants in a 24-hour, 7-day-a-week shelter program, helping ensure their safety, health, and well-being. The role promotes a safe and supportive environment and uses a trauma-informed approach when working with participants. The position provides customer service and operational support, assists participants with immediate basic needs, responds to crises, connects participants with resources and case management, and monitors shelter safety and security. It also supports facility upkeep, donations, shelter communications, and program procedures. The typical schedule is five days per week, with two consecutive days off, and includes weekends and holidays.

Requirements

Basic computer literacy, including data entry, web navigation, typing, text editing, and the ability to learn new software systems.
Proficiency with Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
Ability to clear the Central Registry Screening through the Department of Child Safety and Adult Protective Services.
Ability to comply with and pass required background checks and drug screening, including pre-employment and random screening as required or requested.
Valid Arizona driver's license and a driving record that meets UMOM policy.
50/100 level of car insurance coverage.
Ability to lift at least 20 pounds.
Ability to regularly ascend and descend one flight of stairs.
Ability to work outdoors in all weather conditions.
Ability to perform duties involving extended periods of stationary work with client files, a computer, and standard office equipment.
Ability to focus on relevant tasks and details while switching quickly between tasks.
Ability to exercise independent judgment and take ownership of decisions.
Ability to work independently and self-manage while also contributing as a team member.
Ability to organize, meet deadlines, prioritize, and delegate appropriately.
Ability to cope with and embrace change, risk, and uncertainty.
Ability to build relationships in a fast-paced, collaborative setting that values diverse opinions.

Nice To Haves

High school diploma or GED.
One year of professional experience in social services.
Previous experience working with low-income, at-risk, or homeless individuals, or other vulnerable populations.

Responsibilities

Provide friendly customer service to participants, volunteers, guests, and UMOM team members.
Answer phone calls and transfer callers to the appropriate person or department.
Answer questions about UMOM programs when possible.
Offer support, assistance, and encouragement to participants by helping meet immediate basic needs.
De-escalate conflict safely and respond to crises, contacting on-call leadership, police, fire, and/or crisis teams as needed.
Assist with receiving donations, facility clean-up, submitting work orders, and events.
Help participants understand and follow program expectations and policies, providing written documentation when appropriate.
Engage participants as appropriate to connect them with resources and case management.
Monitor the shelter site through rounds and wellness checks to help ensure participant safety and security.
Conduct room checks and searches for the health and safety of the shelter site.
Monitor participant move-outs.
Provide hygiene supplies, personal mail, and packages to participants, documenting distribution when appropriate.
Oversee traffic and communications related to shelter operations and ensure procedures are followed.
Perform other duties assigned by leadership and/or executives.