Shelter Assistant - Family Shelter - 3rd Shift (10:00 PM - 6:30 AM)

UMOM New Day Centers•Phoenix, AZ

1d•$19 - $20

About The Position

The Shelter Assistant supports participants in a 24-hour-a-day, 7-day-a-week family shelter program, helping ensure participants’ safety, health, and well-being. The role promotes a safe and supportive environment and uses a trauma-informed approach. The typical schedule is five days per week, with two consecutive days off, and includes weekends and holidays. The listed shift is 10:00 PM to 6:30 AM.

Requirements

Basic computer literacy, including data entry, web navigation, typing, text editing, and the ability to learn new software systems.
Proficiency with Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
Ability to clear Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to comply with and pass required background checks and drug screenings, including pre-employment and random screening as required or requested.
Valid Arizona driver’s license and a driving record that meets UMOM policy.
50/100 level of car insurance coverage.
Ability to lift at least 20 pounds.
Ability to regularly ascend and descend one flight of stairs.
Ability to perform duties outdoors in all weather conditions.
Ability to perform duties involving extended periods of stationary work with client files, a computer, and standard office and technology equipment.
Willingness to embrace and actively support UMOM’s culture and values.
Ability to focus on relevant tasks and details while switching quickly between tasks.
Ability to exercise independent judgment and take ownership of decisions.
Ability to think at a systems level within the scope of the position.
Ability to work independently and self-manage while also contributing as a team player.
Ability to organize, meet deadlines, prioritize, and delegate appropriately.
Ability to cope with and embrace change, risk, and uncertainty.
Ability to develop strong relationships in a fast-paced, collaborative setting that values diverse opinions, and enthusiasm for helping drive change as UMOM becomes more data-driven.

Nice To Haves

High school diploma or GED.
One year of professional experience in social services.
Previous experience working with low-income, at-risk, or homeless individuals, or other vulnerable populations.

Responsibilities

Provide friendly customer service to participants, volunteers, guests, and UMOM team members.
Answer phone calls and transfer them to the appropriate person or department.
Answer questions, when possible, about UMOM programs.
Offer support, assistance, and encouragement to participants, including help meeting immediate basic needs.
De-escalate conflict safely and respond to crises by contacting on-call leadership, police, fire, and/or a crisis team as needed.
Assist with receiving donations, facility clean-up, work-order submissions, and events.
Support participants in understanding and following program expectations and policies, providing written documentation when appropriate.
Engage participants, when appropriate, to connect them with resources and case management.
Monitor the shelter site through rounds and wellness checks to support participant safety and security.
Conduct room checks and searches for the health and safety of the shelter site.
Monitor participant move-outs.
Provide hygiene supplies, personal mail, and packages to participants, documenting as appropriate.
Oversee traffic and communication related to shelter operations and ensure proper procedures are followed.
Perform other duties assigned by leadership and/or executives.