Shelter Operations Coordinator - Women's Center

UMOM New Day Centers•Phoenix, AZ

4d•$54,000 - $57,000

About The Position

The Shelter Operations Coordinator manages operations, administrative functions, and safety for UMOM’s 24-hours-a-day, seven-days-a-week emergency shelter. The role implements shelter operations best practices in alignment with housing and income-based strategies to end homelessness and directly supervises the Shelter Operations Supervisors and Shelter Assistants team. The Coordinator promotes a safe, supportive environment and trauma-informed care for clients, and works closely with the Shelter Operations & Safety Manager to align the program with UMOM’s strategic plan and long-term vision. The position is classified as exempt, with a hiring salary range of $54,000–$57,000 per year. The typical schedule is five days a week, Monday through Friday, and may include occasional nights, holidays, and weekends to support organizational needs. The Coordinator also serves as an on-call member of leadership during evenings, overnights, and weekends. UMOM New Day Centers, founded in 1964, is Arizona’s largest provider of services for families experiencing homelessness. Its mission is to end family homelessness by restoring hope and rebuilding lives. UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County, serving over 15,000 unique individuals annually across its services.

Requirements

High school diploma or GED required.
At least three years of professional experience, including at least two years in relevant roles such as shelter operations, nonprofits, operations management, performance management, or community-based organizations.
At least two years of supervisory experience.
Proficiency with Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
CPRFA certification or ability to obtain it.
Ability to clear the Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to pass required background checks and drug screenings, including pre-employment and random screening when required or requested.
Valid Arizona driver’s license and a driving record that meets UMOM policy.
Car insurance coverage at the 50/100 level.
Ability to lift at least 20 pounds, including when receiving packages or donations and moving client supplies.
Ability to regularly ascend and descend one flight of stairs.
Ability to perform duties outdoors in all weather conditions.
Ability to remain stationary for extended periods while handling client files, using a computer, and operating standard office equipment and technology peripherals.
Ability to focus on relevant tasks and details while switching quickly between tasks.
Ability to exercise independent judgment and take ownership of decisions.
Ability to think at a broad, systems level within the scope of the position.
Ability to work independently and self-manage while also working effectively as part of a team.
Ability to organize, meet deadlines, prioritize, and delegate appropriately.
Ability to cope with and embrace change, risk, and uncertainty.
Ability to build strong relationships in a fast-paced, collaborative setting that values diverse opinions, and enthusiasm for helping drive change as UMOM becomes more data-driven.
Willingness to embrace and actively support UMOM’s culture and values.

Nice To Haves

Bachelor’s degree preferred.
Previous experience working with low-income, at-risk, or homeless individuals, or other vulnerable populations preferred.
Knowledge of the nonprofit/social sector and experience working with underserved or disadvantaged populations is a plus.

Responsibilities

Manage room assignments and changes to maintain shelter capacity, and ensure client information databases are current.
Complete and review incident reports and ensure appropriate contacts are made promptly.
Oversee submission of shelter work orders and IT tickets to maintain safe and secure facilities.
Assist the case management team with client move-ins, new client orientation, and move-outs.
Monitor participant property logging and storage processes and ensure storage is organized.
Coordinate client transportation to designated destinations and submit transportation invoices to the Director for documentation and record-keeping.
Order supplies for the shelter program and coordinate in-kind needs with the resource development team.
Ensure room checks and room searches are completed in a timely manner.
Develop workflows for periodic wellness checks and rounds, and audit them for completeness.
Monitor and review security systems, including cameras, to prevent and respond to incidents.
Liaise with Police, Fire, and other government entities regarding client safety and well-being.
Ensure health and safety standards are followed across shelter areas, including the kitchen, operations, and case management.
Prepare and conduct emergency drills, including quarterly fire drills.
Supervise staff through training, work direction, productivity and efficiency appraisal, feedback, coaching, and disciplinary action when required.
Serve as the on-call leadership member during evenings, overnights, and weekends.
Prepare monthly schedules to provide full shift coverage and maintain the on-call staff list to address gaps.
Coach and monitor team members in engaging participants from a trauma-informed perspective.
Perform other duties assigned by leadership and/or executives.