Shelter Operations Coordinator - Women

UMOM New Day Centers•Phoenix, AZ

About The Position

The Shelter Operations Coordinator manages the operations, administrative functions, and safety of UMOM's 24-hour, 7-day-a-week emergency shelter. The role implements shelter operations best practices aligned with housing- and income-based strategies for ending homelessness, and directly supervises the Shelter Operations Supervisors and Shelter Assistants team. The Coordinator promotes a safe, supportive environment and uses a trauma-informed approach when working with clients. The position collaborates closely with the Shelter Operations & Safety Manager to align the shelter program with UMOM's strategic plan and long-term vision. UMOM New Day Centers, founded in 1964, is Arizona's largest provider of services for families experiencing homelessness. Its mission is to end family homelessness by restoring hope and rebuilding lives. UMOM provides shelter, supportive services, and housing programs in Maricopa County and serves over 15,000 unique individuals annually across its services.

Requirements

High school diploma or GED.
At least three years of professional experience, including at least two years in relevant roles such as shelter operations, nonprofits, operations management, performance management, or community-based organizations.
At least two years of supervisory experience.
Proficiency with Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
CPRFA certification or ability to obtain it.
Ability to clear Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to comply with and pass required background checks and drug screenings, including pre-employment and random screening as required or requested.
Valid Arizona driver's license and a driving record that meets UMOM's policy, plus 50/100-level car insurance coverage.
Ability to lift at least 20 pounds.
Ability to regularly ascend and descend one flight of stairs.
Ability to work outdoors in all weather conditions.
Ability to remain stationary for extended periods while handling client files, using a computer, and operating standard office equipment.
Willingness to embrace and actively support UMOM's culture and values.
Ability to focus on relevant tasks and details while switching quickly between tasks.
Ability to exercise independent judgment and take ownership of decisions.
Ability to think at a systems level relative to the role.
Ability to work independently and self-manage while contributing as a team player.
Ability to organize, meet deadlines, prioritize, and delegate appropriately.
Ability to cope with and embrace change, risk, and uncertainty.
Ability to build strong relationships in a fast-paced, collaborative setting that values diverse opinions, and enthusiasm for helping drive UMOM's development as a more data-driven organization.

Nice To Haves

Bachelor's degree.
Previous experience working with low-income, at-risk, or homeless individuals, or other vulnerable populations.
Knowledge of the nonprofit or social sector, or experience working with underserved or disadvantaged populations.

Responsibilities

Manage room assignments and changes, maintain current client information in databases, and ensure the shelter operates at full capacity.
Complete and review incident reports and ensure appropriate contacts are made promptly.
Oversee work orders and IT tickets to help maintain safe and secure facilities.
Coordinate with case management on client move-ins, orientations, and move-outs.
Monitor participant property logging and storage processes.
Coordinate safe and timely client transportation, and submit transportation invoices to the Director for documentation and record-keeping.
Order shelter supplies and coordinate in-kind needs with the resource development team.
Ensure room checks and room searches are completed in a timely manner.
Develop workflows for periodic wellness checks and rounds, and audit them for completeness.
Monitor and review the security camera system to support prevention and intervention when incidents occur.
Act as liaison with police, fire, and other government entities on client safety and well-being.
Ensure health and safety standards are followed throughout the shelter, including in the kitchen, operations, and case management.
Prepare and conduct emergency drills, including quarterly fire drills.
Supervise staff through training, work direction, productivity and efficiency appraisals, feedback, coaching, and disciplinary action when needed.
Serve as the on-call leadership member during evenings, overnights, and weekends.
Create monthly schedules to ensure full shift coverage and maintain the on-call staff list to address coverage gaps.
Coach and monitor team members in engaging participants through a trauma-informed approach.
Perform other duties assigned by leadership and/or executives.