Shelter Assistant - Halle Women

UMOM New Day Centers•Phoenix, AZ

About The Position

The Shelter Assistant supports participants in a 24-hour-a-day, 7-days-a-week shelter program, helping ensure the safety, health, and well-being of participants. The role promotes a safe, supportive environment and uses a trauma-informed approach. The Shelter Assistant provides customer service, helps meet participants’ immediate basic needs, responds to crises, monitors shelter safety, and supports shelter operations. UMOM New Day Centers, founded in 1964, is Arizona’s largest provider of services for families experiencing homelessness. Its mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals annually across its services. This is a non-exempt position with a hiring salary range of $19–$20 per hour. The typical schedule is five days per week, with two consecutive days off, and includes weekends and holidays. This is a safety-sensitive position.

Requirements

High school diploma or GED preferred.
One year of professional experience in social services preferred.
Previous experience working with low-income, at-risk, or homeless individuals, or other vulnerable populations, preferred.
Basic computer literacy, including data entry, web navigation, typing, text editing, and ability to learn new software systems.
Proficiency with Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
Ability to clear Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to comply with and pass required background checks and drug screenings, including pre-employment and random screenings as required or requested.
Valid Arizona driver’s license and a driving record that meets UMOM’s policy for 50/100 car insurance coverage.
Ability to lift at least 20 pounds.
Ability to regularly ascend and descend one flight of stairs.
Ability to work outdoors in all weather conditions.
Ability to perform duties involving extended periods of being stationary while handling participant files, a computer, and standard office equipment.
Willingness to embrace and actively support UMOM’s culture and values.
Ability to focus on relevant tasks and details while switching quickly between tasks.
Ability to exercise sound independent judgment and take ownership of decisions.
Ability to think at a systems level within the scope of the position.
Ability to work independently and self-manage while also being a strong team player.
Ability to organize, meet deadlines, prioritize, and delegate appropriately.
Ability to cope with and embrace change, risk, and uncertainty.
Ability to build strong relationships in a fast-paced, collaborative setting that values diverse opinions.

Nice To Haves

High school diploma or GED.
One year of professional experience in social services.
Experience working with low-income, at-risk, or homeless individuals, or other vulnerable populations.

Responsibilities

Provide friendly customer service to participants, volunteers, guests, and UMOM team members.
Answer phone calls and transfer them to the appropriate person or department.
Answer questions about UMOM programs when possible.
Offer support, assistance, and encouragement to shelter participants by helping meet immediate basic needs.
De-escalate conflict safely and appropriately; respond to crises by contacting on-call leadership, police, fire, and/or a crisis team as needed.
Assist with receiving donations, facility clean-up, submitting work orders, and events.
Help participants understand and follow program expectations and policies, providing written documentation when appropriate.
Engage participants when appropriate to connect them with resources and case management.
Monitor the shelter site for participant safety and security by completing rounds and wellness checks.
Conduct room checks and searches to support the health and safety of the shelter site.
Monitor participant move-outs.
Provide hygiene supplies, personal mail, and packages to participants, documenting as appropriate.
Oversee traffic and communications related to shelter operations and ensure proper procedures are followed.
Perform other duties as assigned by leadership and/or executives.