Shelter Operations Manager

Lowome Housing Institute • Seattle, WA

2d • Onsite

About The Position

The Shelter Operations Manager supervises activities at the Glassyard Commons Enhanced Shelter in Seattle and maintains a safe environment for program participants. The position provides emergency coverage as needed and works closely with Shelter Monitors, Case Managers, and the LIHI Management team. It is a full-time, non-exempt, non-union position, scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The role reports to the Program Manager and pays $31.50–$33.65 per hour.

The manager oversees staff, shelter operations, client safety, shared spaces, shelter units, and site maintenance. The role involves responding to client and employee concerns, emergencies, and incidents; maintaining accurate records and reports; and coordinating with vendors, management, neighborhood organizations, and community members. The position also supports client intake, community outreach, training compliance, and the inspection and upkeep of units and other structures.

Requirements

• Experience working in property management and/or human services.
• At least one year of supervisory experience.
• Ability to work sensitively with cultural, race, gender, mental health, and class issues.
• Ability to handle confidential, sensitive information in physical, electronic, and verbal forms and maintain confidentiality.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Self-starter with strong organization, prioritization, multitasking, deadline-management, and follow-up skills.
• Strong problem-solving and conflict-resolution skills, including the ability to work effectively with difficult people.
• Strong ethics and professional boundaries; respect for people experiencing homelessness; diplomacy, tact, and an optimistic approach.
• Ability to tolerate and welcome differences of opinion and appreciate diversity.
• Ability to read, write, and communicate in English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Access to reliable transportation and ability to pass a driving record check.
• Ability to pass criminal background checks and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Two years’ experience working in the property management and human services field.

Responsibilities

• Hire, supervise, and train staff; complete evaluations, set performance goals, and address performance concerns.
• Interface with vendors, contractors, consultants, community members, and LIHI staff.
• Troubleshoot client issues, make referrals to management as appropriate, and work with the team to determine responses.
• Monitor the Enhanced Shelter and surrounding areas on site.
• Coordinate activities, staffing, and maintenance of community and dining spaces, shelter units, and surrounding property.
• Ensure clients’ safety and well-being; use de-escalation techniques and enforce the Code of Conduct and LIHI policies.
• Update and maintain the Program Roster daily and assist clients with intake and other paperwork as needed.
• Review security logs and incident reports daily and respond according to policy.
• Provide information and outreach to neighborhood organizations and clients, and attend Monthly Community Advisory Council meetings.
• Monitor the appearance and activities of the site; perform light maintenance and janitorial work in common areas, entryways, kitchen, community spaces, bathrooms, grounds, and site perimeter.
• Prepare vacant units through light maintenance and cleaning, and coordinate with vendors in a timely manner.
• Maintain inventory of basic supplies and assist with ordering supplies.
• Respond to client and employee concerns and escalate them as appropriate.
• Respond to on-site emergencies, remain on call by cell phone, conduct perimeter checks, call 911 when necessary, and alert LIHI staff and management to incidents and safety concerns.
• Obtain and respond to client input and feedback.
• Oversee inspection and upkeep of units and other structures, evaluating habitability and quality of life.
• Work with LIHI Management on community notifications, tours, and outreach.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Complete assigned training by deadlines and follow Personal Protective Equipment (PPE) protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision coverage, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 403(b) offered for non-union employees; 401(k) offered for unionized employees through OPEIU8.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed