Sr. Shelter Operations Manager

Low Income Housing Institute • Seattle, WA

23h • $34 - $36 • Onsite

About The Position

The Sr. Shelter Operations Manager supports and guides the management, operation, compliance, and staff coordination of multiple Enhanced Shelter locations. The role supervises activities at one site and helps maintain a safe environment for shelter participants. It also provides emergency coverage as needed and works closely with Shelter Operations Managers, Shelter Monitors, Case Managers, and the LIHI Management team.

The position hires, supervises, and trains staff; provides guidance to Shelter Operations Managers at a minimum of two other shelters; and supports consistent implementation of shelter policies and programs. It maintains an on-site presence, monitors the shelter and surrounding areas, supports participants, responds to emergencies, and ensures operational, incident, and maintenance information is documented in a timely manner.

The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m.–4:30 p.m. It is non-exempt and non-union, based at Glassyard Commons in Seattle, Washington, and reports to the THV Program Manager. The posted hourly pay range is $33.65–$36.06.

Requirements

• Two years of experience working or volunteering with homeless or low-income populations.
• Ability to work sensitively with cultural, race, gender, mental health, and class issues, and commitment to low-income housing.
• Two years of supervisory experience leading a program or project with staff and volunteers.
• Ability to work independently in a fast-paced environment; be a self-starter, organized, able to prioritize and multitask, meet deadlines, and follow up.
• Exceptional problem-solving skills, conflict-resolution ability, and ability to work effectively with difficult people.
• Proficiency in Microsoft Office or Google Suite programs.
• Previous experience with record keeping and report preparation.
• Demonstrated ability to work with minimal supervision.
• Strong ethics, professional boundaries, and an inviting demeanor.
• Respect for people experiencing homelessness, diplomacy and tact, and an optimistic approach.
• Ability to read, write, and communicate in English.
• Excellent communication skills.
• Reliable transportation.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check, criminal background checks, and drug screening.

Nice To Haves

• Bachelor’s degree, or an equivalent combination of education and experience providing services to low-income people and/or people experiencing homelessness.
• Two years of experience in property management or the human services field.
• Ability to effectively supervise staff, interns, and volunteers and to handle confidential, sensitive information while maintaining confidentiality.
• Experience training and supervising volunteers and/or staff.

Responsibilities

• Hire, supervise, and train staff; interface with vendors, contractors, consultants, and community members.
• Complete staff evaluations, address performance concerns, and set goals with clear performance expectations.
• Provide supervision, support, and guidance to Shelter Operations Managers at a minimum of two other shelters.
• Address staff issues promptly, refer issues to management as appropriate, and work collaboratively to determine a course of action.
• Support the shelter operations team in maintaining established shelter policies and programs.
• Ensure program rosters contain current information daily.
• Maintain an on-site presence and monitor the shelter and surrounding areas.
• Ensure the safety and well-being of program clients and enforce the code of conduct.
• Assist clients with intake paperwork.
• Provide outreach and information to neighborhood organizations, community members, and the Community Advisory Committee.
• Maintain an inventory of basic supplies and assist with ordering supplies.
• Respond to program participants’ concerns and questions about the shelter.
• Respond to on-site emergencies and be on call by cell phone.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system, within 24 or 48 hours for non-emergent issues as applicable.
• Complete assigned training and comply with training deadlines.
• Use personal protective equipment and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 403(b) offered for non-union employees.
• 401(k) offered for unionized employees through OPEIU8.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed