Shelter Operations Manager

Low Income Housing Institute • Seattle, WA

22h • $32 - $34 • Onsite

About The Position

The Shelter Operations Manager supervises activities at the Enhanced Shelter site and maintains a safe environment for program participants. The position provides emergency coverage as needed and works closely with Shelter Monitors, Case Managers, and the LIHI Management team. It is a full-time, 40-hour-per-week, non-exempt, non-union position located at Glassyard Commons in Seattle, Washington, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The position reports to the Program Manager and pays $31.50–$33.65.

The role oversees site operations, staff, client safety and conduct, property upkeep, supply management, incident response, and written reporting. It also involves client intake support, community outreach, coordination with vendors and management, and compliance with training and personal protective equipment protocols.

Requirements

• Experience working in property management and/or the human services field.
• At least one year of supervisory experience.
• Ability to work sensitively with cultural, racial, gender, mental health, and class issues.
• Ability to handle confidential and sensitive physical, electronic, and verbal information and maintain confidentiality.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Self-starter who is highly organized, can prioritize and multitask, meets deadlines, and follows up.
• Exceptional problem-solving skills, ability to resolve conflicts, and ability to work effectively with difficult people.
• Strong ethics and professional boundaries.
• Respect for people experiencing homelessness, diplomacy and tact, and an optimistic approach.
• Ability to tolerate and welcome differences of opinion and appreciation for diversity.
• Ability to read, write, and communicate in English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Valid Washington State driver's license and compliance with Washington State minimum driver liability insurance requirements.
• Access to reliable transportation.
• Ability to pass a driving record check, criminal background checks, and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Two years of experience working in property management and human services.

Responsibilities

• Hire, supervise, and train staff; coordinate with vendors, contractors, consultants, and community members.
• Complete staff evaluations, establish goals and performance expectations, and address performance concerns.
• Troubleshoot client issues, refer matters to management when appropriate, and work collaboratively to determine responses.
• Monitor the Enhanced Shelter and surrounding areas onsite; coordinate activities, staffing, and maintenance of community and dining spaces, shelter units, and surrounding property.
• Ensure client safety and well-being and use de-escalation techniques.
• Enforce the Code of Conduct and LIHI policies.
• Update and maintain the Program Roster with accurate daily information.
• Assist clients with intake and other paperwork as needed.
• Review security logs and incident reports daily and respond according to policy.
• Provide outreach and information to neighborhood organizations and clients, and attend Monthly Community Advisory Council meetings.
• Monitor site activities and appearance; perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and site perimeter.
• Prepare vacant units, including light maintenance and cleaning, and coordinate timely vendor work.
• Maintain basic-supply inventory and assist with ordering supplies.
• Respond to client and employee concerns and escalate as appropriate.
• Respond to onsite emergencies, remain on call by cell phone, and perform perimeter checks.
• Call 911 for emergencies such as fires or injuries and alert LIHI staff and management to incidents, safety concerns, and related issues.
• Obtain and respond to input and feedback from clients.
• Oversee inspection and upkeep of units and other structures and evaluate habitability and quality of life.
• Work with LIHI Management on community notifications, tours, and outreach; foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Complete assigned training and meet training deadlines.
• Use personal protective equipment and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision coverage, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed