Sr. Shelter Operations Manager

Lowome Housing Institute • Seattle, WA

1d • Onsite

About The Position

The Sr. Shelter Operations Manager supports and guides the management, operation, compliance, and staff coordination of multiple Enhanced Shelter locations. The role also supervises activities at one site and helps maintain a safe environment for program participants. The manager provides emergency coverage as needed and works closely with Shelter Operations Managers, Shelter Monitors, Case Managers, and the LIHI Management team. The position is based at Glassyard Commons in Seattle, Washington, and is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. It is a non-exempt, non-union position reporting to the THV Program Manager.

The Low Income Housing Institute (LIHI) is a nonprofit housing organization with a 30-year history of owning and managing low-income housing, developing solutions to homelessness, advocating for housing justice, providing supportive services, and operating hygiene services. LIHI has developed more than 5,000 affordable housing units and manages more than 3,000 units. Its programs serve a range of populations, including families, seniors, veterans, young adults, immigrants, low-wage workers, and people with physical or mental disabilities. LIHI operates in Seattle, King County, and five adjacent counties and is a national leader in sponsoring tiny house villages as a crisis response to homelessness.

Requirements

• At least two years of experience working or volunteering with homeless or low-income populations.
• At least two years of supervisory experience leading a program or project with staff and volunteers.
• Ability to work with sensitivity to cultural, race, gender, mental health, and class issues, and commitment to low-income housing.
• Ability to work independently and autonomously in a fast-paced environment.
• Self-starter who is highly organized, able to prioritize and multitask, meet deadlines, and follow up.
• Strong problem-solving skills, conflict-resolution ability, and ability to work effectively with difficult people.
• Proficiency in Microsoft Office and Google Suite programs.
• Previous experience with record keeping and report preparation.
• Demonstrated ability to work with minimal supervision.
• Strong ethics, professional boundaries, and an inviting demeanor.
• Respect for people experiencing homelessness, diplomacy and tact, and an optimistic approach.
• Ability to read, write, and communicate in English, with excellent communication skills.
• Reliable transportation.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check, criminal background checks, and drug screening.

Nice To Haves

• Bachelor’s degree, or an equivalent combination of education and experience providing services to low-income people and/or people experiencing homelessness.
• Two years of experience in property management or human services.
• Ability to effectively supervise staff, interns, and volunteers and to handle confidential, sensitive information while maintaining confidentiality.
• Experience training and supervising volunteers and/or staff.

Responsibilities

• Hire, supervise, and train staff; work with vendors, contractors, consultants, and community members.
• Complete staff evaluations, address performance concerns, and set goals with clear performance expectations.
• Provide supervision, support, and guidance to Shelter Operations Managers at a minimum of two other shelters.
• Address staff issues promptly, refer issues to management as appropriate, and collaborate on an appropriate course of action.
• Support shelter operations teams in maintaining established shelter policies and programs.
• Ensure program rosters contain current information each day.
• Maintain an on-site presence and monitor the shelter and surrounding areas.
• Promote the safety and well-being of program clients and enforce the code of conduct.
• Assist clients with completing intake paperwork.
• Provide outreach and information to neighborhood organizations, community members, and the Community Advisory Committee.
• Maintain an inventory of basic supplies and assist with ordering supplies.
• Respond to program participants’ concerns and questions about the shelter.
• Respond to on-site emergencies and be on call by cell phone.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner.
• Complete assigned training and meet training deadlines.
• Use personal protective equipment (PPE) and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.
• 401(k) offered for unionized employees through OPEIU8.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed