Shared Services Representative - Vendor Support Phone Team

Enterprise Mobility•Olivette, MO

3d•$18 - $19•Remote

About The Position

Enterprise Fleet Management, a business line of Enterprise Mobility, is hiring an EFM Shared Services Representative for its Vendor Support Phone Team. The role answers vendor calls about payments, processes, vendor setup, repair order entry, and payment approvals. It also supports increased adoption of the Auto Integrate system by educating and training vendors. This is a full-time, fully remote position for candidates who live in the Greater St. Louis Metropolitan area. The department operates Monday through Friday, 7:30 a.m. to 5:00 p.m. CST. Compensation is $17.75 to $19.00 per hour, with placement in the range based on relevant education, qualifications, experience, skills, performance, time in position, and business and organizational needs.

Requirements

Must currently live in the Greater St. Louis, Missouri Metropolitan area.
One year of customer service experience directly supporting clients and/or vendors.
One year of administrative or office experience demonstrating attention to detail and issue-resolution ability.
Basic proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Ability to meet all work-from-home technical requirements.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
A high-speed internet connection with a validated minimum upload speed of 5 Mbps, download speed of 25 Mbps, and latency below 100 ms.
Satellite internet connections are not supported; terrestrial cable or fiber connections are strongly preferred.

Responsibilities

Field inbound vendor calls about vehicle payment inquiries, repair authorizations, concerns, and status updates, and document the information in internal systems.
Follow up with vendors about payment timelines, investigate payment delays, and troubleshoot discrepancies.
Identify and escalate customer service opportunities related to vehicle administration, repairs, or payment processing, and collaborate with internal teams to resolve complex issues.
Provide leadership with feedback about frequently asked vendor questions and recurring issues to improve processes and client satisfaction.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.