Administrator, Shared Services

Vontier•Greensboro, NC

1d•Hybrid

About The Position

The Shared Services Administrator delivers accurate, timely data entry and routine transaction processing through P&C shared services queues, maintaining employee records and following established procedures. The role processes approved employee lifecycle transactions—including onboarding, transfers, job changes, leaves, terminations, and data corrections—and provides standard status updates. The administrator follows documented procedures, requests missing information, and routes exceptions, policy interpretation, and approval decisions to the regional Manager. This business support role offers a foundation for a career in Human Resources shared services. Based onsite in Greensboro, North Carolina, with a hybrid designation, the role also provides in-person employee support and coordinates local onboarding, temporary-worker milestones, recognition, training logistics, and site administration. The position requires adherence to confidentiality, access, and records-retention requirements and maintenance of a complete audit trail for each transaction. Performance is measured by data entry accuracy, transaction turnaround, SLA attainment, processing volume, rework rate, and documentation completeness.

Requirements

Practical knowledge of HR administration and shared services workflows.
Accurate data entry skills and basic HRIS and spreadsheet skills, including Microsoft Excel and Word.
Ability to follow documented procedures, checklists, and job aids.
Strong attention to detail and organization in a high-volume processing environment.
Ability to handle sensitive and confidential information with professionalism and discretion.
Customer service orientation with clear written and verbal communication skills.
Strong time management skills to meet SLAs and payroll cutoffs.
Typically requires a high school diploma, secondary education, vocational training, or equivalent experience.
Three or more years of relevant administrative, coordinator, specialist, or support experience.

Responsibilities

Enter and update employee data in Dayforce from approved ServiceDesk+ requests and supporting documents.
Process standard, fully approved onboarding, transfers, job changes, leaves, and data corrections using workflows and checklists.
Process approved termination transactions and employee record updates according to documented checklists and required approvals.
Check required fields, effective dates, and approvals before processing; request missing information and flag discrepancies.
Maintain personnel records and attach supporting forms, approvals, and transaction evidence to the appropriate case or employee file.
Prepare standard letters and reports using approved templates, update trackers, and confirm completion of assigned requests.
Log and categorize requests from shared inboxes and service channels; process assigned work in priority order to meet SLAs and payroll cutoffs.
Provide status updates and standard answers using approved scripts and job aids; route policy questions and nonstandard cases to the regional Manager while continuing routine status updates.
Check entries against source documents, correct processing errors within approved procedures, and flag system issues or repeat errors.
Coordinate onsite onboarding and provide in-person support to new employees.
Maintain union headcount records and support related benefits documentation and processing.
Coordinate temporary-worker reviews and conversions, following up with staffing partners on required actions.
Support employee recognition and milestone award programs.
Support onsite training delivery and employee surveys.
Manage locker assignments and related site records.
Follow confidentiality, access, and records-retention requirements and maintain a complete audit trail for each transaction.
Follow manager-set priorities, seek guidance when instructions are unclear, and flag aging requests, missing approvals, and processing risks early.
Perform other duties as assigned, with or without accommodation.