Shared Services Administrator

Advisor Group•Atlanta, GA

1d•Hybrid

About The Position

Osaic is seeking a driven and motivated Shared Services Administrator to join its Procurement team. The role supports the Shared Services and Purchasing team and helps meet the needs of a growing organization, contributing to cost optimization and operational efficiency. The position is based in Atlanta, Georgia, or Scottsdale, Arizona, and follows a hybrid schedule requiring at least four days per week in the office. The administrator provides day-to-day support to business locations for logistics, office supplies, mail, shredding, breakroom management, records management, invoice processing, and service request management. The role coordinates service requests and supplier relationships across supported locations, monitors performance against contractual obligations and organizational standards, resolves issues, supports accounts-payable escalations, and identifies opportunities to improve or automate processes. The position also supports onboarding new locations and compliance with internal policies and regulatory requirements.

Requirements

5–8+ years of shared services, facilities, or office management experience.
High school diploma or equivalent (GED) required.
Strong customer-service focus and an active approach to helping people.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented, with strong organizational skills.
Strong verbal and written communication skills and the ability to collaborate effectively with employees, leadership, and service providers.
Knowledge of the functions, features, and applications of Microsoft Office.

Nice To Haves

Bachelor’s degree from an accredited college or university is preferred.
Experience in a corporate environment supporting multiple facilities in different geographic locations.
Knowledge of accounts payable and related accounting processes.
Strong understanding of shared services providers in a multi-location environment.
Experience operating in a ticketing system for requesting and actioning services.

Responsibilities

Serve as the primary point of contact for day-to-day support to business locations for logistics, office supplies, mail services, shredding, breakroom management, records management, invoice processing, and service requests.
Open and close servicing accounts for locations.
Manage requests for location services, address service issues, follow up on open items, and close service requests or issues in a timely manner.
Perform daily duties related to service execution across supported locations to meet contractual obligations.
Act as the main organizational contact for internal stakeholders and customers regarding supported services.
Serve as the primary contact for suppliers providing services to locations.
Conduct periodic supplier and service-provider performance reviews, ensuring service levels, responsiveness, and performance meet organizational standards and business needs.
Resolve supplier performance issues and ensure providers are aligned with organizational objectives.
Partner with internal teams to investigate, troubleshoot, and finalize accounts-payable escalations.
Collaborate with internal stakeholders and leadership to onboard new locations.
Track key Shared Services performance metrics.
Manage ticketing systems and service request processes.
Identify opportunities for process improvement and automation.
Support compliance with internal policies and regulatory requirements.
Perform other duties as assigned.