Shared Services Project Coordinator

2020 Companies•Southlake, TX

3d•Remote

About The Position

The Project Coordinator supports the successful execution of client programs and projects through operational coordination, project tracking, reporting support, and cross-functional collaboration. Working closely with Account Management, Operations, Audit, and Scheduling teams, this role helps keep projects organized, accurate, visible, and progressing according to timelines. The coordinator supports execution workflows, administrative and reporting tasks, and operational consistency across multiple concurrent projects in a fast-paced environment. The role includes project setup and tracking, scheduling and visit coordination, monitoring progress and escalating risks, supporting compliance and status reporting, maintaining accurate documentation and system data, and coordinating communications and operational follow-up. The coordinator also assists with onboarding, shipment tracking, inventory coordination, audit tracking, process improvement, and workflow standardization. The position supports multiple Account Managers, projects, and client programs as business needs shift. This is a remote role supporting large-scale client programs and field execution initiatives in a fast-paced, highly collaborative environment. Success may be measured by project-tracking accuracy and timeliness, reporting accuracy, coordination effectiveness, responsiveness, escalation follow-through, collaboration, operational consistency, and the ability to support multiple projects effectively.

Requirements

2–4 years of project coordination, account support, operations coordination, administrative support, or related experience preferred.
Strong organizational skills and exceptional attention to detail.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Ability to collaborate across multiple teams and departments.
Strong problem-solving and critical-thinking skills.
Ability to proactively identify issues and escalate concerns appropriately.
Strong working knowledge of Microsoft Office Suite, including Excel.
High adaptability and willingness to learn new systems and processes.

Nice To Haves

Experience working with project-tracking systems or workflow-management platforms.
Experience with Airtable, Salesforce, Smartsheet, Jira, or similar systems.
Experience supporting retail execution, field operations, merchandising, client services, or operational workflows.

Responsibilities

Support Account Managers with day-to-day project coordination and execution activities.
Assist with project setup, including survey creation, Airtable setup, and workflow preparation.
Maintain and update project tracking systems, reporting tools, and execution documentation.
Assist with scheduling coordination, visit tracking, and execution visibility.
Monitor project progress and escalate risks, delays, or completion concerns to leadership and Account Management.
Support execution reporting, compliance tracking, and project status updates.
Track and coordinate break/fix, escalation, and revisit activity.
Keep project documentation accurate, organized, and up to date.
Coordinate cross-functional communication about project updates, field execution, and operational needs.
Support onboarding and administrative setup for new projects and workflows.
Assist with shipment tracking, inventory coordination, and execution follow-up where applicable.
Maintain Airtable, Salesforce, and other project management systems; support reporting setup and data organization.
Review project information for accuracy and completeness and help maintain standardized documentation and reporting workflows.
Assist with audit tracking, escalation visibility, reporting preparation, execution, and recap documentation.
Ensure data integrity across project tracking systems and workflows.
Support multiple Account Managers, projects, and client programs as business needs shift.
Collaborate with Operations, Audit, Scheduling, Reporting, and Leadership teams.
Participate in onboarding, training, and process-standardization initiatives.
Assist with process improvement and workflow optimization.
Maintain professionalism, responsiveness, and strong communication across internal teams.
Help drive consistency in workflows, documentation, and execution practices to support team scalability.