Debt Settlement - Administrative Back Office

Achieve•Tempe, AZ

6d•Hybrid

About The Position

Achieve is a digital personal finance company that offers personalized financial solutions, including personal loans, home equity loans, debt consolidation, financial tools, and education. The Settlement Preparation Specialist supports and collaborates with multiple business units to help members move toward financial freedom. The role reviews creditor information, contacts creditors to locate and update accounts, and ensures enrolled accounts are ready for settlement as soon as possible. The position is part of a growing team working to improve the settlement preparation process. Starting pay is $18.21 per hour. The work schedule requires flexibility between 6:00 a.m. and 4:00 p.m. The stated start date is December 7th. Due to potential return-to-office plans, the role is available only to employees in the greater Phoenix/Tempe area.

Requirements

At least 1 year of experience in customer service or an administrative office setting.
Excellent verbal and written communication skills.
Ability to multitask successfully.
Proven ability to meet deadlines and achieve goals.
Attention to detail.
Proficiency with Excel, Google Sheets, and Salesforce.

Nice To Haves

Experience processing documents.
Experience in the financial industry.

Responsibilities

Review creditor correspondence and documents, including collection letters, statements, and credit reports.
Handle inbound and outbound calls with creditors to update account statuses.
Research accounts and contact creditors to identify who is servicing each account.
Multitask across various daily work streams and stay organized.
Meet individual and team metrics for task completion and accuracy.
Process bulk Authorization to Communicate and Power of Attorney document requests for creditors.
Manage creditor email inquiries and accurately disposition accounts.
Complete special research and creditor projects as assigned.

Benefits

Hybrid and remote work opportunities.
401(k) with employer match.
Medical, dental, and vision coverage with HSA and FSA options.
Competitive vacation and sick time off.
Dedicated volunteer days.
Wellness support through an Employee Assistance Program, Talkspace, and fitness discounts.
Up to $5,250 reimbursement for eligible education expenses.
Pet care discounts.
Financial support in times of hardship through the Achieve Care Fund.
Employee resource groups and a commitment to diversity and inclusion.