Debt Settlement Negotiations Manager

ClearOne Advantage • Phoenix, AZ

2d

About The Position

A Negotiations Manager leads and guides a team of creditor negotiators, working with agents and the team to meet goals and production expectations. The role oversees daily team productivity, develops and coaches agents, monitors performance and departmental KPIs, and supports training, hiring, and process improvement.

Requirements

• Strong leadership skills.
• Self-motivated.
• Detail-oriented.
• Extensive creditor and debt settlement knowledge.
• Excellent problem-solving skills.
• Knowledge of Microsoft Excel.
• Ability to learn and efficiently use various PC databases and software packages.
• Strong analytical skills.
• Strong time-management and organizational skills.
• Ability to communicate effectively verbally and in writing.
• Experience managing client-facing, frontline employees.

Nice To Haves

• At least two years of education is preferred but not required.

Responsibilities

• Manage the daily activities and productivity of the team.
• Develop and coach agents to meet and exceed daily expectations.
• Conduct performance evaluations and inventory reviews with agents as needed.
• Provide initial and ongoing training as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor agent and team performance improvement plans and corrective actions.
• Conduct daily coaching, agent queue reviews, and agent call reviews as needed.
• Regularly review and monitor agent and team adherence to departmental KPIs.
• Identify opportunities to initiate and improve department processes.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed