Debt Settlement - Administrative Back Office

Achieve • Tempe, AZ

7d • Hybrid

About The Position

As a Settlement Preparation Specialist at Achieve, you will support and collaborate with multiple business units to help members move toward financial freedom. You will review creditor information, contact creditors to locate and update accounts, and ensure enrolled accounts are ready for settlement as soon as possible. The team welcomes creativity and ingenuity as it works to improve the settlement preparation process.

The starting pay is $18.21 per hour. The role requires flexibility within a 6:00 a.m.–4:00 p.m. schedule and is available only to employees in the greater Phoenix/Tempe area due to potential return-to-office plans. The stated start date is December 7th.

Requirements

• At least 1 year of experience in customer service or an administrative office setting.
• Excellent verbal and written communication skills.
• Ability to multitask successfully.
• Proven ability to meet deadlines and achieve goals.
• Attention to detail.
• Proficiency with Excel, Google Sheets, and Salesforce.

Nice To Haves

• Experience processing documents.
• Experience in the financial industry.

Responsibilities

• Review creditor correspondence and documents, including collection letters, statements, and credit reports.
• Handle inbound and outbound calls with creditors to update account statuses.
• Research accounts and contact creditors to identify who is servicing each account.
• Multitask across various daily work streams and stay organized.
• Meet individual and team metrics for task completion and accuracy.
• Process bulk Authorization to Communicate and Power of Attorney document requests for creditors.
• Manage creditor email inquiries and accurately disposition accounts.
• Conduct special research or creditor projects as assigned.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision coverage, with HSA and FSA options.
• Competitive vacation and sick time off, plus dedicated volunteer days.
• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.
• Up to $5,250 reimbursement for eligible education expenses.
• Pet care discounts.
• Financial support during hardship through the Achieve Care Fund.
• Employee resource groups and a commitment to diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed