Services Inside Account Manager
About The Position
Extreme Networks is seeking bright, articulate, self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism. Our Services Inside Account Managers (SIAM) are responsible for a specific territory’s service revenue. This includes Renewal Maintenance, Renewal Subscription, Professional Services (where applicable), New Maintenance, and New Subscription revenue. You will quote expiring contracts 90 days in advance and drive these to closure. You are the service expert for your assigned territory.
Requirements
- 2+ years in Inside Sales experience required
- Strong telephone communications skills comfortable calling on clients
- Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques
- Ability to work well in a fast paced, team environment
- Interest and knowledge of software/hardware technologies preferred
- Experience with Computer Networking technologies a bonus
- Possess energetic and enthusiastic demeanor
- Experience with SalesForce.com required
- Strong Microsoft Excel skills required
- Strong verbal and written skills
Nice To Haves
- College Degree preferred
Responsibilities
- Responsible for quoting and upselling into a specified region/territory
- Attain monthly/quarterly/annual quotas on assigned region/territory
- Weekly /Monthly / Quarterly forecasting
- Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
- Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMA's
- Manage service contracts/renewals for customers in assigned region/territory
- Manage service sales campaigns and promotions for assigned region/territory
- Close on time all service renewal opportunities
- Regular pipeline and opportunity reporting both internally and externally, including SalesForce accuracy
- Identify product upsell opportunities and work with the product account team
- Work with internal teams to protect data integrity and manage service orders
Benefits
- Medical, dental, and vision insurance
- Flexible work schedules and work-from-home opportunities where role permits
- Paid time off, including open time off in eligible markets and statutory leave in all markets
- Paid holidays in accordance with local practice
- Retirement savings programs, including 401(k) matching in the United States
- Employee Stock Purchase Program, where eligible
- Adoption assistance and fertility treatment support, where eligible
- Flexible spending accounts, where eligible
- Employee assistance program
- Tuition reimbursement, where eligible
- Life and disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
