Inside Account Manager

Astrodyne TDI•Hackettstown, NJ

1d•$70,000 - $80,000•Onsite

About The Position

Astrodyne TDI is seeking a highly organized and responsive Inside Account Manager to serve as the primary point of contact for one of the company's largest and most strategic customers. This high-visibility, high-volume role acts as the central hub between the customer and internal teams. The successful candidate will combine accurate transaction management, proactive communication, cross-functional coordination, and steady escalation management in a fast-paced manufacturing environment.

Requirements

3-5 years of experience in customer service, account management, sales operations, order management, or a similar manufacturing role.
Strong problem-solving, organizational, prioritization, and follow-through skills.
Experience working with ERP systems.
Ability to manage high-volume email correspondence accurately and promptly.
Strong Microsoft Excel proficiency, including data analysis, pivot tables, lookups, and reporting.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work onsite in Hackettstown, New Jersey.

Nice To Haves

Experience in electronics, industrial manufacturing, or power electronics.
Experience with customer portals, order management systems, or supply chain collaboration tools.
Epicor experience.
Experience supporting large key accounts or strategic customers.
Knowledge of RMA processes, customer quality systems, and corrective-action workflows.
Experience creating presentations and customer-facing reports.

Responsibilities

Enter and maintain customer orders accurately and promptly in Epicor.
Generate packing lists and commercial invoices for domestic and international shipments.
Retrieve orders, administer changes, update commit dates, download forecasts, and upload commitment files through the customer PACT portal.
Reconcile open orders between Epicor and PACT to maintain aligned records.
Manage the full return material authorization process from initiation through resolution.
Research and help resolve invoicing discrepancies with Finance and Accounting.
Respond to a high volume of daily customer status requests with accuracy, professionalism, and urgency.
Drive delivery-escalation resolution by coordinating internal teams and communicating clear updates.
Participate in regular customer status calls covering orders, escalations, and critical priorities.
Partner with Quality on complaints and corrective actions and with Service on failure-analysis updates.
Coordinate with Program Management to track new product introduction orders and commit dates.
Build and maintain Excel tracking tools, order logs, status reports, presentations, and customer updates.