Inside Supplies Account Manager

HP•Rio Rancho, NM

5d•Onsite

About The Position

The Inside Supplies Account Manager (IAM) plays a critical role in driving sales success for our Supplies business. This role is responsible for engaging with clients and partners, aligning solutions with business goals, initiating sales conversations, building relationships and executing sales strategies through outbound efforts and consultative selling. The IAM will work in close partnership with our Channel Partners and HP Supplies Partner Business Managers (PBM), providing essential collaboration across account strategy, deal renewals, customer engagement, and new business opportunities. This engagement ensures a seamless experience for customers and maximizes sales effectiveness. The role involves leveraging in-depth product knowledge, effective communication, and active listening skills to identify customer needs, address concerns, and ultimately close deals. The role often collaborates with other sales team members and category teams to drive revenue growth, meet targets, and contribute to the organization's overall sales strategy.

Requirements

High School Diploma, GED, or equivalent work experience.
Typically, 4 - 6 years of experience in inside sales, tele-sales, or a related field.
Experience collaborating with external teams is a plus.
Inside Sales & Consultative Selling
Business Development & Planning
CRM Tools (e.g., Salesforce, Dynamics)
Cold Calling & Prospecting
Data Analysis
Customer Relationship Management
Sales Strategy & Forecasting
Effective Communication & Results Orientation
Digital Fluency & Customer Centricity

Nice To Haves

Certified Inside Sales Professional (CISP)

Responsibilities

Conduct outbound sales activities independently, moving opportunities through the pipeline with a strong understanding of the sales process.
Collaborate with Partner Sales Representatives by coordinating account activities, sharing the value of OEM supplies with end-user customers and managing follow-ups.
Meet or exceed assigned sales quotas and performance goals through transactional selling.
Apply strategic thinking to align customer needs with business objectives, escalating complex opportunities to Field Sales as needed.
Use consultative selling techniques to uncover customer needs and present tailored solutions.
Prospect within existing accounts and identify new opportunities to grow revenue.
Maintain accurate sales pipeline, forecasts, and CRM records (e.g., Dynamics).
Collaborate with internal teams to ensure coordinated account management and improve win rates.
Own forecasting accuracy by leveraging historical data, market trends, and customer insights.
Coordinate resources and support to execute sales strategies effectively.
Identifies and researches potential leads through various sources, including cold calls, online research, and networking, to build a strong pipeline of potential customers.
Develops a deep understanding of the products or services offered, stay up to date with new features and enhancements, and effectively communicate their value propositions to prospects.
Leads market penetration campaigns while training and coaching other inside sales representatives.
Stays informed about industry trends, competitors, and market developments to adapt sales strategies and better position the organization's offerings.
Provides regular sales reports and updates to supervisors, detailing progress, challenges, and opportunities, while also analyzing sales data to identify trends and areas for improvement.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
13 paid holidays
Additional flexible paid vacation and sick leave