Inside Account Manager
About The Position
Join our Sales team based in Greenville, where you'll support the wider sales team and play an integral part of managing the communications between Paxton and our customers. Collaborate with the outside territory manager weekly to develop and execute strategies for success, addressing areas requiring local or management attention. Serve as the main point of contact for customers, distributors, and external contacts within the identified territory, fostering strong relationships. Act as the contact for all distribution branches, handling inquiries related to pricing, quotes, expedites, and challenges. Make outgoing calls daily to both new and existing customers, providing detailed meeting reports summarizing discussions and outlining next steps. Prioritize working with outside sales to fill training classes, confirming attendance, and following up with attendees. Follow up on leads generated from trade shows, training sessions, and other events. Take responsibility for territory growth, meeting quarterly/annual targets set in collaboration with management. Conduct customer meetings and attend trade shows in the territory at least once every four months. Stay informed and updated on all hardware and software (UI), delivering perfect pitches and webinars to customers. Provide support to customers facing technical or support challenges, coordinating with the Support team and other departments to ensure timely resolutions. Track and escalate sensitive concerns as needed.
Requirements
- Previous experience in a similar or sales-based role, managing your own client base with KPIs & targets.
- Excellent communication skills.
- Strong drive to achieve customer success.
Responsibilities
- Support the wider sales team and manage communications between Paxton and customers.
- Collaborate with the outside territory manager weekly to develop and execute strategies.
- Serve as the main point of contact for customers, distributors, and external contacts within the territory.
- Handle inquiries related to pricing, quotes, expedites, and challenges for distribution branches.
- Make outgoing calls daily to new and existing customers and provide detailed meeting reports.
- Work with outside sales to fill training classes, confirm attendance, and follow up with attendees.
- Follow up on leads generated from trade shows, training sessions, and other events.
- Take responsibility for territory growth and meet quarterly/annual targets.
- Conduct customer meetings and attend trade shows in the territory at least once every four months.
- Stay informed on hardware and software (UI) and deliver pitches and webinars.
- Provide support to customers facing technical or support challenges, coordinating with relevant teams.
- Track and escalate sensitive concerns as needed.
Benefits
- Healthcare plans, tailored by you, and a supportive employee assistance scheme.
- Discounts and savings on various items (Pizza, Movie Tickets, Hotels, Car Rentals) through TriNet perks with partners like Costco and DisneyLand.
- Quick, easy access to all your information via PEO Engage platform – healthcare, perks, earnings, PTO and more.
- 401(k) with options for employer matching and profit share.
- Accrue 144 hours PTO annually.
- Variety of social events across the year, from Summer Winter parties to EDI events and Charity days.
- Modern open plan offices, collaboration spaces, training rooms and onsite mini-gym!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
