Inside Account Manager

AWC, Inc.•Austin, TX

About The Position

As an Inside Account Manager, you will have direct and daily contact with our customers and develop relationships to grow our business. Success is measured by meeting sales objectives while exceeding customer requirements as you work with Outside Account Managers to grow your skills, expertise, and career development opportunities across the industry.

Requirements

Must be a team player with the ability to work with cross-functional teams to achieve common goals
Ability to clearly communicate (verbal and written via phone, e-mail, etc.)
Willingness to be on call for after-hours & weekend support periodically
Ability to pivot and thrive in fast-paced environments while remaining flexible and responsive to urgent needs
Capability to handle changing priorities and manage multiple projects and high volume workload simultaneously
Strong prioritization and time management characteristics
Understanding of how to Juggle competing demands, concurrent tasks, and balancing long-term and short-term goals
Demonstrated ability to adapt to schedule changes, task-switching and meeting deadlines
Proficient in Microsoft Office, including Outlook, Word, and Excel
Demonstrate computer literacy with the ability to learn and navigate new software, systems, and technology efficiently
Strong ability to manage electronic files, enter and retrieve information accurately, and utilize technology to support daily business operations

Nice To Haves

4-year bachelor’s degree / 2-year technical degree (preferred in Engineering)
2-5 years of industry experience
Base level knowledge of Electrical and Automation products, including but not limited to PLC’s, IO’s, Safety Devices, Enclosures, Motor Starters, Variable Frequency Drives, Pneumatics, Sensors, Panelboards, etc
Basic understanding of electricity, panel design/wiring, manufacturing/OEM experience

Responsibilities

Responsible for building, developing, and retaining customers necessary to drive a high-performance sales team, along with ensuring succession for accounts
Acknowledge & process customer’s Request for Quotes (RFQ) and Purchase Orders (PO)
Establish and manage customer requirements, including quote follow-ups and pro-expedite purchase orders
Direct sales forecasting activities, analyzes account sales data, and promote sales
Communicate with Outside Account Managers and Project Managers to establish profit, inventory suggestions, and pricing requirements for key accounts
Review work processes to ensure that internal and external quality standards are followed and suggest improvements
Examines ways to offer practical, creative alternatives that increase AWC’s chances of successfully closing orders at higher margins