Services Coordinator (Sign on Bonus)

Archway Housing & Services Inc • Denver, CO

6d • $24 - $27 • Onsite

About The Position

The Services Coordinator is an on-site team member who supports residents in achieving stability, wellbeing, and personal goals. The role builds trusting relationships, connects residents to internal and external resources, and facilitates programs that strengthen community engagement. As the primary point of contact for residents seeking assistance, the coordinator identifies needs, coordinates referrals, and helps foster a safe, inclusive, and supportive environment. The position works collaboratively with residents, property operations, and community partners and calls for strong interpersonal skills and cultural humility.

The coordinator plans site-based programming and events, supports resident retention, coordinates service-provider partnerships, and maintains detailed program, resident, financial, and compliance records. The role also conducts crisis and risk assessments, coordinates with property operations and managers on safety and intervention, and collaborates with colleagues across departments. The position is based at affordable housing communities and involves frequent movement across sites and travel between properties and food banks in the Denver Metro Area.

A $500 sign-on bonus is available for candidates whose employment offer is dated on or after November 1, 2026. It is paid in two $250 installments, after 90 days and six months of employment, provided the employee remains actively employed on each payment date.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in supportive services, case management, community development, or a related field.
• Experience working with diverse populations, including people experiencing trauma, homelessness, or systemic barriers.
• Excellent communication and interpersonal abilities, including effective communication in person, by phone, and in writing.
• Strong organization, time management, attention to detail, and problem-solving skills.
• Ability to coordinate multiple projects or tasks simultaneously in a fast-paced environment.
• Ability to navigate property grounds, community spaces, and residential units.
• Ability to work with individuals experiencing crisis, trauma, or behavioral health challenges.
• Mission-driven, collaborative approach and commitment to resident service.
• Demonstrated ability to manage conflict and drive performance.

Nice To Haves

• Industry certifications are strongly preferred.
• Familiarity with trauma-informed care, motivational interviewing, and strengths-based approaches.

Responsibilities

• Plan, coordinate, and oversee site-based programming, including monthly food access programs and site-specific events.
• Prioritize weekly resident retention support opportunities, including referrals for budgeting, employment, education, benefits, and rental assistance.
• Supervise volunteers, instructors, and program partners onsite as needed.
• Support residents in maintaining housing, accessing benefits, and navigating systems while balancing community safety and standards.
• Maintain relationships with local service providers, nonprofits, government agencies, and community organizations.
• Coordinate partner schedules, space usage, and communication for on-site programming; identify new partnership opportunities.
• Meet weekly Apricot documentation deadlines for case notes, services provided, compliance demands, and payment plans; track participation, outcomes, and resident needs.
• Complete monthly Apricot documentation of monetary demands and follow-ups and enter resident move-ins and move-outs.
• Meet ResMan administrative deadlines, including submitting monthly Budget Variance reports to Accounting within 24 hours of receipt and preparing monthly delinquency notes by site.
• Maintain accurate expense reports, budget tracking, and budget adherence.
• Conduct crisis and risk assessments and coordinate with property operations and managers to support safety and appropriate intervention.
• Track grant reporting, audits, and compliance requirements in partnership with the Strategy Manager.
• Uphold confidentiality and privacy and ethical standards; follow approved schedules and time-entry requirements.
• Maintain daily and weekly schedules in Google Calendar; create and distribute monthly resident calendars in Canva.
• Support Services Coordinators at other locations with coverage and event support as needed.
• Communicate regularly with the Regional Services Manager about trends, needs, and opportunities.
• Work with Property Operations, Maintenance, and Asset Management to support stable, safe, and supportive communities.
• Participate in weekly cross-functional meetings to address resident needs, coordinate services, and support community wellbeing.
• Collaborate with Development and Communications on resident-services storytelling, fundraising, and donor engagement.
• Perform other related duties as assigned to support team objectives and organizational needs.

Benefits

• Health and dental insurance with up to 80% employer contribution.
• Fully paid vision, Short-Term Disability, Long-Term Disability, and Basic Life/AD&D insurance.
• 401(k) retirement plan with a 3% non-elective employer contribution.
• 13 paid holidays annually, including 3 floating holidays.
• Paid sick leave and vacation leave.
• Parental leave.
• Offer CO FAMLI.
• A $500 sign-on bonus, paid in two $250 installments after 90 days and six months, subject to active employment on each payment date and an offer dated on or after November 1, 2026.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED