Patient Services Representative - SIGN ON BONUS!

RPCI Oncology PC•Niagara Falls, NY

9d•$18 - $20•Onsite

About The Position

Roswell Park Care Network is seeking a patient-focused Patient Services Representative to support its Urology and Pulmonary team at a clinic in Niagara Falls, New York. The role is the first point of contact for patients and visitors, providing customer service and administrative support that contributes to a positive patient experience and efficient clinic operations. The representative coordinates communication between patients and healthcare staff and performs clerical and administrative functions supporting the primary care clinic.

Requirements

High school diploma or GED and one year of full-time clinical or administrative healthcare experience, or one year of customer service experience in an office, preferably working with patients.
Experience working in Windows and with Microsoft Office software.

Nice To Haves

Successful completion of an accredited medical office assistant education program.

Responsibilities

Greet and welcome patients and visitors in person and by phone, and announce arrivals with sensitivity.
Promote a respectful and cooperative working environment with colleagues and provide administrative support to clinical and medical staff.
Respond accurately and efficiently to tasks from providers, office staff, and billing; follow office policies and procedures; open and close the patient waiting room; and use available time for work-related clinic needs.
Register patients in the EMR; prepare appointments and itineraries; conduct new-patient intake; and verify and update demographic and insurance information.
Verify insurance eligibility and benefits, collect and scan insurance and other required documents, review coverage and copay information, and confirm eligibility before scheduling new-patient appointments.
Enter, compile, sort, and verify data; respond to data-entry inquiries and make corrections; retrieve records and test results from outside sources; and prepare and maintain paperwork and patient records.
Collect copays and past-due balances, process payments, issue receipts, and respond to insurance inquiries.
Schedule, confirm, and optimize provider appointments; answer phones, take messages, make appointments, reschedule cancellations, monitor and return voicemail calls, and make appointment reminder calls.
Answer patient inquiries, provide general information, address concerns, assist with medical forms and next steps, and refer questions to the appropriate department or person.
Protect patient privacy and confidentiality in accordance with HIPAA; invite patients to enroll in the patient portal and provide related paperwork and education; and support patient checkout.
Maintain and update patient records; sort, file, and obtain records, files, and charts; and serve as backup for Medical Records.
Maintain reception-area cleanliness and organization, office inventory, and equipment, including ordering supplies.
Create and mail patient letters, including no-show and three-call-attempt letters.
Assist with training staff on equipment, office systems, and procedures; assist other departments with administrative duties; prepare and maintain required documentation, reports, and statistics; and update HealtheLink as requested.
Perform other related duties as assigned or requested.