Medical Assistant/Patient Services Representative - $3,000 sign-on bonus!

Martin's Point Health Care•Biddeford, ME

About The Position

Martin’s Point Health Care is seeking a Clinical Support Patient Service Representative to work collaboratively with the care team and provide service to patients and staff. The role supports patient relationships and loyalty and helps facilitate patient-centered visits through screening, documentation, testing, patient education, and clinical and administrative support. Day-to-day clinical direction comes from on-site Clinical Supervisors, Clinical Managers, other Clinical leadership, or the Director of Practice Operations. The position is 38 hours per week and offers a $3,000 sign-on bonus. The role combines direct patient care and clinical support with appointment coordination, patient communications, records management, payment processing, and provider desktop support. Duties are performed in accordance with clinical protocols, policies, and the employee’s licensure and scope of practice. The posted pay range is $25.33–$31.29. The position is not eligible for immigration sponsorship.

Requirements

High school diploma or equivalent.
Current Medical Assistant certification from AAMA, AMT, NHA, or NCCT, maintained throughout employment.
Completion of a Licensed Practical Nurse program and an active, unrestricted LPN license.
Basic Life Support (BLS) certification.
Related experience in a physician’s office, medical setting, or outpatient clinic.
Ability to demonstrate understanding of and alignment with Martin’s Point values.
Ability to identify equipment and materials needed for patient visits; room patients according to protocol and visit purpose; and obtain and record vital signs.
Ability to prepare and conduct EKGs, PFTs, eye and auditory screenings, and ear lavage; complete CLIA-waived lab testing; and assist patients with peak flow.
Ability to prepare patient health information using electronic records and schedule patient appointments.
Ability to perform and document immunizations and injections, prescription refills per protocols, allergy shots and patient-response assessments as permitted by license, venipuncture, and proper lab specimen preparation.
Ability to function independently and professionally.
Windows-based computer skills, including data entry and word processing.
Demonstrated telephone etiquette and positive interpersonal skills; ability to handle difficult conversations with patients and internal customers.
Ability to multitask across phone and face-to-face interactions despite frequent interruptions.
Strong organizational, analytical, problem-solving, detail-orientation, and follow-through skills.
Ability to work with patients, medical staff, other departments, and peers and to collaborate effectively.
Ability to work flexible hours, which may include weekends, evenings, and holidays.

Nice To Haves

Completion of a two-year accredited Medical Assistant Program or an associate’s degree.
Basic knowledge of current healthcare benefits and managed care insurance plans.

Responsibilities

Facilitate patient-centered visits by ensuring appropriate screening, documentation, and testing are completed.
Prepare consults and charts for patient contact by scanning, downloading, and communicating relevant materials.
With provider supervision, work in the provider desktop and assist with quality metrics and targets.
Coordinate provider desktop activity, including lab-result reporting, phone calls, order entry, prescription processing, prior authorizations, and outreach.
Provide direct patient care in accordance with clinical protocols and in a patient-centered manner.
Help ensure provider schedules meet patient needs for visits and non-visit activity.
Participate in daily huddles and regular team meetings to improve workflows and patient population outcomes.
Perform and document ancillary tests, including EKGs, PFTs, peak flow rates, rapid strep, HCG, glucose, INR, COVID, flu, A1c, and H. pylori testing; perform waived lab tests as ordered.
Collect and process lab specimens and perform eye and audiology screening according to protocols and policies.
As permitted by licensure, administer immunizations, allergy shots, and medications in accordance with protocols and scope-of-practice standards.
Prepare and maintain exam rooms, including checking equipment, managing supplies, and ensuring cleanliness.
Ensure patient care equipment operates in accordance with quality standards.
Provide patient education in support of visits and ongoing care.
Assist with orientation and training of new staff.
Maintain clinical and technical skills through ongoing development and continuing education.
Assist with minor office procedures, including biopsies, excisions, and women’s health procedures.
Schedule, reschedule, and cancel patient appointments; manage new-patient processes and related records and screenings.
Respond to patient requests received by phone, portal, or written communication; manage portal communications and requests.
Issue pre-appointment lab and health-maintenance reminders.
Barcode and fax documents to athena and accurately classify and file them in patient health records in a timely manner.
Conduct patient check-in and check-out activities as appropriate; collect copays and outstanding balances; provide AWE/PE forms; and reconcile end-of-day payments.
Manage patient-related follow-up work, including confirmations, records requests, reminders, ticklers, and obtaining external pre-op and post-op records.
Follow up on PSR work queues, including PT cases, appointments, orders, and items needing follow-up.