Medical Assistant/Patient Services Representative - $3,000 sign-on bonus!

Martin’s Point Health Care•Biddeford, ME

3d•$25 - $31

About The Position

Martin’s Point Health Care is hiring a Clinical Support Patient Service Representative to provide clinical and administrative support in a patient-centered setting. The role works collaboratively with the care team to provide service to patients and staff, strengthen patient relationships, and support care quality and efficient clinic operations. Day-to-day clinical direction comes from on-site Clinical Supervisors, Clinical Managers, other clinical leadership, or the Director of Practice Operations. The position is 38 hours per week and offers a $3,000 sign-on bonus. The position facilitates patient visits through screening, documentation, testing, and preparation of charts and consults. It provides direct patient care and clinical testing under applicable protocols and licensure, supports provider desktop workflows and quality metrics, and helps ensure schedules and exam rooms are ready for patient care. Administrative duties include appointment management, patient communications, records handling, check-in/check-out, payment collection and reconciliation, and document filing. The role also supports patient education, staff orientation, and ongoing improvement of team workflows and patient outcomes.

Requirements

High school diploma or equivalent.
Current MA certification from AAMA, AMT, NHA, or NCCT, maintained for the duration of employment.
Completion of a Licensed Practical Nurse program and an active, unrestricted LPN license.
Basic Life Support (BLS) certification.
Related experience in a physician’s office, medical setting, or outpatient clinic.
Demonstrated understanding of and alignment with Martin’s Point values.
Ability to identify equipment and materials needed for patient visits, room patients according to protocol and visit purpose, and obtain and record vital signs.
Ability to prepare and conduct EKGs, PFTs, eye and auditory screenings, ear lavage, and CLIA-waived lab testing; assist patients with peak flow; and prepare health information in electronic records.
Ability to schedule appointments, perform and document immunizations and injections, process prescription refills under protocols, administer allergy shots, assess patient response as permitted by license, and document care.
Ability to perform venipuncture and properly prepare lab specimens.
Ability to function independently and professionally.
Windows-based computer skills, including data entry and word processing.
Demonstrated telephone etiquette and positive interpersonal skills.
Ability to handle difficult conversations with patients and internal customers, multitask between phone and face-to-face work despite frequent interruptions, and collaborate with a variety of customers and peers.
Excellent organizational skills, analytical and problem-solving ability, attention to detail, and follow-through.
Must be able to work flexible hours, which may include weekends, evenings, and holidays.

Nice To Haves

Completion of a two-year accredited Medical Assistant Program or an associate’s degree is preferred.
Basic knowledge of current healthcare benefits and managed care insurance plans is preferred.

Responsibilities

Facilitate patient-centered visits by ensuring required screening, documentation, and testing are completed.
Prepare patient charts and consults by scanning, downloading, and communicating information before patient contact.
With provider supervision, work in the provider desktop and assist with quality metrics and targets.
Coordinate provider desktop activities, including lab result reporting, phone calls, order entry, prescription processing, prior authorizations, and outreach, following standard processes and protocols.
Provide direct patient care in accordance with clinical protocols and in a patient-centered manner.
Help ensure provider schedules meet patient needs for visit and non-visit activities.
Participate in daily huddles and regular team meetings to improve workflows and patient population outcomes.
Perform and document ancillary tests, including EKGs, PFTs, peak flow rates, rapid strep, HCG, glucose, INR, COVID, flu, A1c, and H. pylori testing, as applicable.
Perform waived laboratory tests as ordered, collect and process specimens, and conduct eye and audiology screenings according to current protocols and policies.
Depending on licensure, administer immunizations, allergy shots, and medications within applicable protocols and scope of practice.
Prepare exam rooms, check equipment operability, maintain supply inventories and cleanliness, and follow stocking procedures.
Ensure patient care equipment operates in accordance with quality standards.
Provide patient education related to visits and ongoing care.
Assist with orientation and training of new staff members.
Maintain clinical and technical skills through ongoing development and continuing education.
Assist with minor office procedures, including biopsies, excisions, and women’s health procedures.
Schedule, reschedule, and cancel patient appointments; manage new-patient processes and related records and screenings.
Respond to patient requests by phone, portal, or written communication; manage portal messages and requests.
Issue pre-appointment lab and health-maintenance reminders and manage confirmations and reminders/ticklers.
Barcode and fax documents to athena, ensuring accurate and timely classification and filing in patient health records.
Conduct patient check-in and check-out activities, provide AWE/PE forms, collect copays and outstanding balances, and reconcile payments at the end of the day.
Manage patient service representative work queues, including PT cases, appointments, orders, and follow-up needs.
Request external patient records, including pre-operative and post-operative records.
Maintain records and manage related workflows, including the Biddeford Barra Bucket.