Collections Representative - $1000 Sign-on Bonus

Marriott Vacations Worldwide

About The Position

The Collections Representative pursues collections and keeps accounts current by contacting customers by telephone or email. The representative evaluates account and delinquency information, determines customers’ ability to pay, offers appropriate payment options, records conversations and agreements in computer systems, and serves as the primary contact for collection issues. The role also reviews and corrects payment posting errors and recommends escalation when more intensive collection efforts are appropriate. The position uses business-processing software and computer systems to analyze information, enter and retrieve data, and prepare work-related documents. It includes responding promptly to customer, client, and property communications; submitting customer requests for reports, statements, and forms to internal processing groups; and keeping team leads, managers, and directors informed about work status, trends, and issues. The representative is expected to follow company safety, security, confidentiality, and other policies; protect company assets and the privacy of customers and coworkers; support colleagues and common team goals; and meet quality expectations. The role may also involve other reasonable duties as requested. Physical tasks include reading and visually verifying information and moving, lifting, carrying, pushing, pulling, or placing objects weighing up to 10 pounds without assistance.

Requirements

Computer skills, including use of business-processing software and computer systems to enter, retrieve, and analyze information.
Arithmetic computation skills.
Ability to learn.
Interpersonal skills and ability to work as part of a team.
Ability to communicate and listen effectively, with English language proficiency.
Ability to complete forms, reports, and logs and prepare accurate written documents.
Integrity and dependability.
Attention to detail, organization, time management, and ability to multitask.
Typing and Microsoft Office skills.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to maintain confidentiality and protect customer and coworker privacy.

Responsibilities

Evaluate account information presented by an automated calling system.
Contact customers by telephone or email about delinquent account status and collection issues.
Determine customers’ ability to pay and offer appropriate payment options.
Enter details of conversations and payment agreements into computer systems.
Review and comprehend delinquency status reports.
Identify payment posting errors in financial systems and file requests for corrective action.
Recommend escalation to appropriate individuals when more intensive collection efforts are needed.
Submit customer requests for reports, statements, and forms to internal processing groups.
Analyze information using computers and business-processing software.
Keep team leads, managers, and directors informed about work status, trends, and issues.
Use computer systems and software to input, access, modify, store, and output information; enter and retrieve data using a keyboard, mouse, or trackball.
Prepare letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software.
Monitor and respond promptly to customer, client, and property communications, including email and voicemail.
Communicate clearly and professionally with customers and coworkers, and prepare, proofread, and edit written documents for accuracy and completeness.
Support coworkers, handle sensitive issues with tact and confidentiality, and work with others to promote teamwork and shared goals.
Follow company safety, security, confidentiality, and other policies and procedures; protect company assets and the privacy of customers and coworkers.
Meet quality expectations and standards, and identify or recommend ways to improve efficiency, productivity, quality, safety, or cost savings.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested.