Collections Representative - $1000 Sign-on Bonus

Marriott Vacations Worldwide•Lakeland, FL

About The Position

The Collections Representative pursues collections and keeps accounts current by contacting customers by telephone or email. The representative assesses customers’ ability to pay, offers appropriate payment options, documents conversations and agreements in computer systems, and serves as a primary contact for collection issues. The role reviews delinquency information and payment postings, identifies errors, and recommends escalation when more intensive collection efforts are needed. The position also analyzes information using business-processing software, submits customer requests for reports and other documents to internal processing groups, monitors and responds to communications, and keeps team leads, managers, or directors informed of work status, trends, and issues. The representative is expected to follow company safety, security, confidentiality, and other policies; support coworkers and common goals; maintain quality standards; and perform other reasonable duties as requested. The role includes using computers and software and moving objects weighing up to 10 pounds without assistance.

Requirements

Computer skills, arithmetic computation, and ability to learn.
Interpersonal skills, teamwork, and diversity relations.
Clear communication, listening, and English-language proficiency.
Ability to complete forms, reports, and logs.
Integrity and dependability.
Attention to detail, time management, and ability to multitask.
Typing and Microsoft Office skills.

Responsibilities

Evaluate account information presented by an automated calling system.
Contact customers about delinquent account status by telephone or email.
Determine customers’ ability to pay and offer appropriate payment options.
Record conversations and payment agreements in computer systems.
Review and understand delinquency status reports.
Identify payment-posting errors in financial systems and file requests for corrective action.
Recommend collection escalation to appropriate individuals when more severe efforts are needed.
Submit customer requests for reports, statements, and forms to internal processing groups.
Analyze information using computers with business-processing software.
Keep team leads, managers, and directors informed about trends, issues, and work status.
Use computer systems and software to input, access, modify, store, and output information; enter and retrieve data using a keyboard, mouse, or trackball.
Prepare letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software.
Monitor and respond promptly to inbound customer, client, and property communications, including email and voicemail.
Communicate professionally and clearly with customers and coworkers, listen and exchange information effectively, and proofread and edit written documents for accuracy and completeness.
Support coworkers, treat others with dignity and respect, handle sensitive matters tactfully and confidentially, and assist others to promote teamwork and shared goals.
Maintain confidentiality of proprietary information and protect the privacy and security of customers and coworkers.
Follow company safety, security, and department policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Anticipate and address owners’ service needs and maintain positive working relationships.
Identify, recommend, develop, and implement ways to improve organizational efficiency, productivity, quality, safety, or cost savings.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested.