ServiceNow Systems Administrator

Kemper • Jacksonville, FL

12d • Onsite

About The Position

Kemper has an immediate need for a Jr. ServiceNow Systems Administrator to work from our Jacksonville office. This role is responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. Gathers service data, administers enterprise service management software, develops and maintains enterprise service management software, administers service reporting tools, administers service catalog maintenance, assembles and produces service reports and any other tasks that assist IT Service Management efforts.

Requirements

• 6 months minimum ServiceNow Admin experience.
• Admin Certification or working towards certification in the next 90 days.
• Education equivalent to a college degree in Information Technology, Programming, Computer Science, Computer Engineering or the equivalent in related work experience.

Responsibilities

• Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency.
• Analyzes, detects, identifies and corrects technical problems and deficiencies in service management software. Designs solutions to modify, enhance or adapt service management software with new features or improvements to improve efficiency and productivity.
• Translates and simplifies requirements given by business units, stakeholders and end users for enhancements to service management software. Prioritizes, assesses and makes decisions on enhancements based on time requirements, scope and cost/benefit analysis.
• Determines proper upgrade and enhancement parameters for service management software for smooth integration, transition and efficiency. Develops and implements comprehensive test plans to ensure that upgrades and enhancements are tested and debugged.
• Collects, monitors and analyzes data to assist with improving service management and also Application Development system performance.
• Assists with training of end users on service management software, processes and procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree