Systems Administrator II - ServiceNow

Ameriprise Financial Services, LLC • Minneapolis, MN

3d • $76,300 - $104,900 • Hybrid

About The Position

Join the team as a Systems Administrator supporting the ServiceNow platform. The role provides system administration, operational support, and technical expertise to maintain the performance, reliability, and continuous improvement of the ServiceNow environment. Responsibilities include platform configuration, maintenance, monitoring, and troubleshooting, resolving complex technical issues, and supporting critical business operations. The role also contributes to system planning, process optimization, and implementation of scalable solutions that enhance platform and infrastructure capabilities.

The role primarily operates during standard business hours. Occasional after-hours, weekend, and on-call support may be required for critical incidents, platform maintenance, deployments, and other operational needs. Employees work in the office at least four days per week, with flexibility to work from home one day per week; some roles may have different or additional in-office expectations.

The estimated base salary is $76,300–$104,900 per year. Compensation may vary based on job-related knowledge, skills, experience, and geographic work location. Most roles are eligible for variable pay such as bonuses, commissions, and/or long-term incentives. The company offers a benefits program that includes vacation time, sick time, 401(k), and health, dental, and life insurance. Applicants must have valid U.S. work authorization that does not now or in the future require visa sponsorship.

Requirements

• Associate degree or equivalent work experience.
• Three to five years of relevant work experience.
• At least three years of ServiceNow platform experience in development, operations, or administration.
• Proven expertise managing the ServiceNow platform in a large enterprise environment.
• Strong knowledge of ITSM processes and modules, including Incident, Problem, Change, and CMDB.
• Proficiency in JavaScript, Flow Designer, Business Rules, Script Includes, and UI Policies.
• Strong experience with ServiceNow configuration, scripting, REST and SOAP integrations, and automation.
• Strong knowledge of ITIL, Agile, and DevOps methodologies.
• Excellent communication and documentation skills.
• Valid U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

• Exposure to HRSD, SecOps, or GRC modules.
• Bachelor's degree or equivalent.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow ITOM, including Discovery, Event Management, and Service Mapping.

Responsibilities

• Manage day-to-day ServiceNow administration, operational support, and platform health, including monitoring, performance optimization, user administration, instance configuration, and governance.
• Provide operational ownership and support for ServiceNow applications including ITSM, ITOM, HRSD, CMDB, Discovery, Service Catalog, Knowledge Management, and custom applications.
• Manage Incident, Request, Problem, and operational support queues, resolving platform issues, defects, service degradations, and user requests in accordance with established SLAs.
• Implement, support, and maintain enterprise integrations using MID Servers, REST APIs, SOAP APIs, IntegrationHub, and related technologies, ensuring reliability, scalability, and data integrity.
• Monitor platform performance, availability, integrations, scheduled jobs, event logs, and health metrics to identify risks, prevent outages, and improve stability.
• Develop and maintain operational dashboards, KPIs, and reports on platform health, service performance, incident and problem trends, and operational effectiveness.
• Contribute to P1/P2 major incident management by leading platform triage, coordinating recovery, communicating with stakeholders, and driving timely service restoration.
• Lead problem management, including root cause analysis, identification of recurring issues, corrective actions, and continual service improvement.
• Support release management by coordinating deployments, validating releases, conducting production readiness reviews, supporting change implementations, and verifying post-deployment outcomes.
• Plan, coordinate, and execute maintenance activities including upgrades, patching, cloning, instance refreshes, certificate renewals, and platform health remediation while minimizing business disruption.
• Develop, maintain, and test Disaster Recovery and Business Continuity procedures to support resiliency, recoverability, and organizational recovery objectives.
• Ensure compliance with enterprise security standards, access controls, audit requirements, segregation of duties policies, and platform governance standards.
• Maintain platform documentation, including architecture diagrams, operational runbooks, support procedures, integration documentation, disaster recovery plans, and knowledge articles.
• Partner with ServiceNow Support and third-party vendors to manage escalations, troubleshoot complex issues, coordinate defect resolution, and advocate for business priorities.
• Collaborate with ServiceNow Architects, Business Systems Analysts, Developers, Infrastructure teams, and platform stakeholders to ensure scalable, maintainable solutions aligned with enterprise standards.
• Drive operational excellence through automation, process optimization, technical debt reduction, monitoring enhancements, and continuous improvement initiatives.
• Provide technical guidance and mentorship to junior administrators and support personnel, promoting ServiceNow best practices and operational standards.
• Follow Agile methodologies, ITIL processes, ServiceNow best practices, and enterprise change management standards.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Variable pay may include bonuses, commissions, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree