Servicenow Administrator
About The Position
The ServiceNow Administrator manages the day-to-day administration, support, maintenance, and enhancement of an enterprise ServiceNow platform within a large financial services organization. The role partners with engineers, process owners, and business stakeholders to maintain platform reliability, support end users, implement configuration changes, and ensure overall platform health. It combines administration and engineering responsibilities, with an opportunity to grow toward advanced engineering and platform ownership. This is a contract-to-hire position based onsite five days per week in a professional office setting in downtown Cincinnati, Ohio. The environment supports ITSM, ITAM, CMDB, SPM, and SecOps capabilities and uses Agile, Kanban, and ITIL-aligned processes. Professional dress attire is required. The facility offers free onsite gym access, a cafeteria serving breakfast, lunch, and dinner, and subsidized parking. The pay range is $35.00–$50.00 per hour. Depending on eligibility, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and paid time off, vacation, or sick leave. The position is anticipated to close on November 19, 2026.
Requirements
- At least 1 year of enterprise ServiceNow administration experience.
- ServiceNow Certified System Administrator (CSA) certification.
- Hands-on experience configuring and supporting ServiceNow in an enterprise environment.
- Experience with ServiceNow upgrades, patching, and ongoing maintenance.
- Strong troubleshooting and problem-solving skills within the ServiceNow ecosystem.
- Ability to independently manage workload, priorities, and multiple tasks in a fast-paced environment.
- Strong written and verbal communication skills for working with technical and non-technical stakeholders.
- Experience with ITSM, including Incident, Problem, Change, Service Catalog, and Request Management.
- Familiarity with ITAM, CMDB, SPM, and SecOps modules.
- Working knowledge of Agile and Kanban methodologies.
- Understanding of the ITIL framework and its application within ServiceNow.
Nice To Haves
- Experience in a large enterprise or complex corporate environment.
- Background supporting ServiceNow modules beyond core ITSM, such as ITAM, CMDB, SPM, or SecOps.
- Experience partnering with engineers, process owners, and business stakeholders.
- Ability to translate business requirements into scalable ServiceNow configurations and workflows.
- Strong attention to detail and commitment to platform integrity and data quality.
- Interest in progressing from administration into advanced engineering and platform ownership responsibilities.
- Comfort working within structured processes and governance aligned with ITIL and Agile practices.
Responsibilities
- Administer, support, and maintain the enterprise ServiceNow platform, ensuring availability, reliability, and performance.
- Collaborate with engineers, process owners, and stakeholders to understand business requirements and translate them into ServiceNow solutions.
- Manage and fulfill Service Catalog requests and associated service tasks.
- Resolve incidents and problems in the ServiceNow environment, including root cause analysis and long-term remediation.
- Plan, coordinate, and execute platform upgrades, patches, and maintenance while minimizing impact to end users.
- Configure and enhance forms, workflows, business rules, and integrations.
- Support and configure ITSM processes, including Incident, Problem, Change, Service Catalog, and Request Management.
- Work with ITAM, CMDB, SPM, and SecOps modules as needed for enterprise initiatives.
- Promote adherence to ITIL-based processes and best practices.
- Apply Agile and Kanban methodologies to manage and prioritize work and deliver enhancements iteratively.
- Monitor platform health, identify issues proactively, and implement improvements to performance and user experience.
- Manage workload, priorities, and deadlines independently, communicating progress and risks to stakeholders.
- Troubleshoot complex technical and process issues and drive them to resolution.
- Document configurations, changes, procedures, and support knowledge.
Benefits
- Medical, dental, and vision coverage (eligibility requirements apply).
- Critical illness, accident, and hospital coverage (eligibility requirements apply).
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available (eligibility requirements apply).
- Voluntary life and AD&D insurance for the employee and dependents (eligibility requirements apply).
- Short- and long-term disability coverage (eligibility requirements apply).
- Health Spending Account (HSA) (eligibility requirements apply).
- Transportation benefits (eligibility requirements apply).
- Employee Assistance Program (eligibility requirements apply).
- Time off/leave, including PTO, vacation, or sick leave (eligibility requirements apply).
- Free onsite gym access.
- Free cafeteria serving breakfast, lunch, and dinner.
- Subsidized parking.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
