ServiceNow Sr. Platform Architect
About The Position
The ServiceNow Architect provides technical leadership and solution architecture for complex implementations, integrations, and partner-built applications, with a focus on healthcare provider workflows. The role covers products and capabilities including HCLS, HCO, Clinical Device Management, Field Service Management, ITSM, CSM, SPM, and ITOM. It defines application and data architecture roadmaps for significant business and functional scopes, provides technical advocacy and leadership, and offers hands-on support and troubleshooting as needed. The architect translates clinical and operational needs into governed ServiceNow solutions. The role includes engaging clients and stakeholders, shaping current- and future-state architectures, delivering scoped application development and integrations, supporting implementation and quality, and contributing to Nordic's ServiceNow standards, templates, accelerators, and practice development. The position is remote, requires travel up to 25% of the time, and requires availability to perform work functions at any time, including nights, weekends, and holidays.
Requirements
- At least 7 years of experience with the ServiceNow platform.
- Certified System Administrator (CSA) certification is required; candidates must verify and provide documentation of required ServiceNow certifications, licenses, or credentials as part of hiring.
- Healthcare provider experience or knowledge of ServiceNow HCLS and HCO products.
- Familiarity with modules such as CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine.
- Familiarity with Service Exchange (Service Bridge) architecture.
- Familiarity with Domain Separation architecture.
- Deep knowledge of ServiceNow architecture and platform development objects, including CMDB, workflows, scripting, and ACLs.
- Working knowledge of Agile/Scrum.
- Experience with Epic and other EHRs, including clinical workflows and integrations.
- Partner Build program experience with scoped applications, packaging, release governance, documentation, certification readiness, and lifecycle support.
- Must be accessible and available to perform work functions at any time, including nights, weekends, and holidays.
- Willingness to travel up to 25% of the time.
Nice To Haves
- Certified Application Developer (CAD) certification.
- Certified Technical Architect (CTA) certification.
- Certified Implementation Specialist (CIS) certification for related products.
Responsibilities
- Lead or participate in client workshops to gather business and technical requirements and user stories.
- Advise customers and team members on industry and ServiceNow best practices.
- Deliver scoped application development and integrations.
- Configure and build application user interfaces and workflows.
- Define current- and future-state architectures, process and data models, integrations, nonfunctional requirements, and roadmaps for HCLS, HCO, Clinical Device Management, Field Service Management, and Epic EHR interoperability.
- Collaborate on the creation, deployment, and maintenance of technical best practices and standards, and adhere to ServiceNow development standards.
- Balance Agile delivery with governance, quality, speed, and business value.
- Create diagrams, estimates, roadmaps, and executive recommendations.
- Develop required integration components, including SSO, LDAP, and REST/SOAP web services.
- Structure Service Catalogs and develop portals, including widget configurations.
- Create and deliver customer solutions that address requirements through technical architecture while considering process design and technical best practices and standards.
- Follow SDLC best practices, including appropriate testing and code documentation.
- Ensure solution designs support usability, scalability, and long-term maintainability.
- Develop and contribute to client-facing process documentation, training materials, and release notes.
- Document solution and integration models for project and client teams.
- Use NOW Create documentation to align solutions with ServiceNow standards and best practices.
- Contribute to the evolution of Nordic ServiceNow delivery standards, templates, and accelerators.
- Share knowledge and best practices within ServiceNow communities of practice.
- Support practice leadership with estimation inputs, solution scoping, and presales discovery when needed.
- Provide hands-on support and assist with troubleshooting and problem-solving as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
