ServiceNow Platform Owner & Architect

Jackson Healthcare•Alpharetta, GA

18h

About The Position

Jackson Healthcare is seeking a ServiceNow Platform Owner & Architect to join our Enterprise Applications team. This role serves as both the owner of the platform and lead architect, and is accountable for the technical ownership, health, and evolution of the ServiceNow platform, ensuring it is reliable, scalable, and aligned with business needs across our operating companies. This role partners closely with business stakeholders, application teams, and technical administrators to deliver high value workflows while maintaining strong platform governance and sustainability.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
12+ years of SaaS-related technical management experience
7+ years of hands-on ServiceNow platform experience in a multi-entity, multi-module environment
5+ years leading technical teams, architects, or platform engineers
ServiceNow Certified Implementation Specialist (required)
ServiceNow Certified Application Developer (required)
ServiceNow administration, configuration, and development (Business Rules, Flow Designer, UI, Client Scripts, Security)
CMDB design and implementation experience
ITSM concepts and ITIL practices
ServiceNow scripting and APIs (JavaScript, Glide APIs)
Systems integrations (REST, SOAP, MID Server)
Reporting, dashboards, and performance metrics
Strong analytical and problem-solving abilities
Ability to communicate technical concepts to non-technical stakeholders
Experience working in collaborative, cross-functional teams
Comfortable leading technical discussions and influencing design decisions

Nice To Haves

ServiceNow Certified Technical Architect (preferred)
Additional ServiceNow and ITIL certifications (preferred)

Responsibilities

Platform Ownership & Architecture Serve as the technical platform owner, acting as the primary subject matter expert and steward of the platform standards and long-term health
Define and enforce platform standards, design patterns, and best practices
Partner with business owners to design scalable, maintainable solutions aligned to enterprise needs
Evaluate and recommend platform enhancements and prepare budget guidance accordingly
Platform Engineering & Delivery Design, build, and maintain ServiceNow configurations, customizations, and integrations
Provide architectural guidance and hands-on expertise for complex implementations
Ensure platform solutions are secure, performant, and upgrade-ready
Platform Health & Operations Accountable for platform stability, availability, and performance
Lead root-cause analysis and remediation for recurring or complex platform issues
Support and mentor administrators and support teams in daily platform operations
Collaboration & Continuous Improvement Collaborate closely with ServiceNow administrators and engineers to share knowledge, reinforce best practices, and ensure a consistent and maintainable platform implementation
Identify opportunities to improve user experience, operational efficiency, and platform adoption
Stay current on ServiceNow capabilities and recommend enhancements where business value exists