ServiceNow Architect

Steampunk•McLean, VA

23h

About The Position

Steampunk is looking for a ServiceNow Architect to support one of our federal customers. This leader will spearhead the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage ServiceNow to solve real world problems and deliver solutions to promote security automation and process improvement. Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth.

Requirements

No degree and 16 years relevant experience; OR Bachelors degree (related program) and 10 years of relevant experience; OR Masters degree (related program) and 7 years of relevant experience
10-15+ years of experience supporting Enterprise IT programs
Possess at least one professional certification relevant to the technical service provided (Certified Technical Architect (CTA) or Certified Master Architect (CMA))

Nice To Haves

Federal Experience Preferred
Experience with Service Now modules preferred (ITSM, CMDB, etc.)
Experience with federal policy and NIST RMF preferred

Responsibilities

Serve as the ServiceNow technical lead and architect, with deep experience in ITSM, CMDB, scoped applications, and custom workflow development.
Lead a small team of ServiceNow developers, providing technical guidance, code reviews, and mentorship across varying experience levels.
Support CMDB maturity and governance; define roadmaps, validation processes, and standards for data integrity and automation.
Design and develop complex integrations using APIs, web services, and data connectors to ensure seamless interoperability between systems.
Oversee ServiceNow access control setup, alerting mechanisms, and maintenance of table relationships to ensure platform stability and security.
Drive end-to-end ownership of ServiceNow solution delivery — including planning, configuration, testing, and production readiness.
Maintain detailed architectural documentation and project artifacts, capturing integrations, workflows, and environment dependencies.
Partner with IT operations and enterprise architecture teams to align ServiceNow implementations with broader organizational technology standards.
Collaborate closely with team members to refine requirements, build user stories, and ensure clear deliverables.
Champion agile best practices and promote a culture of accountability and innovation within the ServiceNow team.
Demonstrate excellent communication, stakeholder engagement, and documentation skills.