Solutions Architect (ServiceNow)

Hillsborough County Board of County Commissioners • Tampa, FL

9h

About The Position

This is a professional and strategic job responsible for the overall
infrastructure and solutions planning, designing, provisioning and configuration
of the organization’s information systems architecture.  The Solutions Architect
partners with multiple stakeholders in an organization in order to understand
the carious levels of requirements, the domain, the viable technologies, and
anticipated development. The Solutions Architect’s work will include determining
multiple design alternatives, assessing such alternatives based on all
identified constraints, and selecting the most suitable options for further
design or development.  The incumbent in this job will provide supervision,
coaching and mentoring to subordinates. The Solutions Architect works
independently, without supervision, and is a recognized master in
professional discipline.

The ideal candidate will have: 

Requirements

• 5 years analyzing and documenting business requirements
• 7+ years experience gathering requirements, building workflows, developing, automating, and implementing solutions on the ServiceNow platform (e.g. CSM, CMDB, Discovery, ITSM, SPM, APM, SAM, HAM, ServiceNow Integrations, etc.)
• ITIL V3 or V4 Foundations certification
• Certified ServiceNow System Administrator (CSA), Certified ServiceNow Application Developer (CAD), Certified Implementation Specialist (CIS) for SAM, CSM, and Discovery & Service Mapping
• Experience in REST API, Java Script, HTML, Business Rules, Integration Hub, etc.
• Strong customer service skills, flexible, critical thinking, with the ability to change direction with business needs
• Ability to produce management reports, technical requirements, and end-user/technical documentation
• Extensive knowledge of computer systems, application, operating systems, system security measures, database management, scripting and .Net development.
• Demonstrated experience building system road maps. Comprehensive knowledge in hardware, software, server and cloud platform solutions.
• Demonstrated experience with business process and performance modeling, benchmarking, and financial analysis.  Advanced knowledge of industry project methodologies and use of documentation platforms for project and technical documentation.
• Extensive knowledge designing, integrating, and managing complex infrastructure and system architecture solutions to meet business requirements.
• Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype.  Strong leadership and negotiation skills with business and technical groups.
• Advanced ability to organize, prioritize and manage multiple complex projects, tasks and time to meet delivery dates. Demonstrated ability to build consensus among many stakeholders.
• Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
• Advanced ability to develop, edit, and present technical designs, project plans, user stories, requirement documents, functional specifications, test cases and other technical reports and procedures.
• Project professionalism and be a role model to peers and subordinate positions.
• Ability to work effectively with others and provide superior customer service to end-users.
• Communicate effectively both written and orally to end-users, vendors, management, and peers.  Superior ability to communicate technical information to management and leadership.
• Graduation from an accredited four-year degree granting college or university with a major in a computer technology or related field; AND
• Seven to ten years of work experience being responsible for the architecture, design, and implementation of enterprise systems managing multiple, large, or cross-functional project teams; OR
• An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Responsibilities

• Partners with business and technology subject-matter experts to understand the various levels of requirements, the domain, the viable technologies, and anticipated development required to fulfill any particular solution.
• Leads the design and modeling of tactical architectures for delivery, development, and support of projects. Determines multiple design alternatives, assessing such alternatives based on all identified constraints, and selecting the most suitable options for further design, based on available technology platforms, staff skills and availability, workload and priorities.
• Builds the long-term strategic roadmap for enterprise application systems’ architecture.  Designs and manages the system architecture and application activities; related to environments, modules, APIs, interfaces, workflows, enhancements, support, application security, and reporting.
• Develops and implements plans for systems solution migration through multiple environments.  Ensures that system solutions are developed tested, documented and implemented based on best practices and industry standards.
• Develops and maintains policies, standards, and guidelines to ensure that a consistent framework is applied across the enterprise.  Aligns IT strategy and planning with the organizations business goals and objectives.  Communicates strategic content, planning and technical frameworks to management and leadership.
• Reviews and monitors performance and perform capacity planning of enterprise infrastructure systems and develops management recommendations for the implementation of enhancements to the enterprise architecture.  Recommends innovative solutions to reduce operational costs, improve client productivity, and enhance the efficiency and reliability of the enterprise infrastructure.
• Stays abreast of new technological opportunities to better help provide the best value-added solutions to the enterprise.  Maintains system certifications and training requirements.
• Performs as supervisor to subordinate technical personnel engaged in performance of system design, analysis, implementation, maintenance and support of software systems.  Provides coaching, mentoring and training to peers and subordinates.
• Other duties as assigned.

Benefits

• Click HERE to view our Benefits at a glance [https://hcfl.gov/about-hillsborough/jobs-and-benefits/benefits/benefits-at-a-glance]

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees