Sr. Solutions Architect, ServiceNow (ITAM)

Presidio

3d•Remote

About The Position

As a Sr. Solutions Architect with Presidio, you will be responsible for designing and implementing ITAM solutions using ServiceNow's SAM and HAM modules. You will collaborate with cross-functional teams to understand business requirements, architect ITAM solutions, and oversee their successful implementation. This role requires expertise in ServiceNow platform administration, ITAM best practices, and a comprehensive understanding of software and hardware asset lifecycles. Travel Requirements: This is a remote role within the Continental United States and will require 10% travel.

Requirements

Bachelor's degree or the equivalent work experience and/or military experience
Proven experience as an IT Solutions Architect, with a focus on IT Asset Management, and expertise in implementing ServiceNow SAM and HAM.
In-depth knowledge of ITAM principles, best practices, and industry standards.
Strong understanding of software and hardware asset lifecycles, licensing models, and compliance requirements.
Proficiency in ServiceNow administration, configuration, and customization related to SAM and HAM modules.
Solid experience in designing and implementing end-to-end ITAM solutions, including integrations with other IT systems.
Excellent analytical and problem-solving skills, with the ability to translate business requirements into effective ITAM designs and solutions.
Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels, including technical teams, business users, and vendors.
Project management skills to drive ITAM initiatives, meet deadlines, and manage competing priorities.
Self-motivated and proactive with a strong focus on continuous improvement and staying updated on ITAM trends and technologies.

Nice To Haves

ServiceNow certifications for HAM and SAM are preferred.
Relevant certifications (e.g., ITIL, ServiceNow) are highly desirable.

Responsibilities

Work closely with stakeholders to understand business requirements and translate them into ITAM solution designs using ServiceNow SAM and HAM modules.
Architect end-to-end ITAM solutions that align with organizational goals, encompassing software and hardware asset lifecycles, license compliance, procurement, and disposal.
Design and configure ServiceNow SAM and HAM modules, including workflows, data structures, reports, and dashboards to meet ITAM requirements.
Collaborate with developers, administrators, and other IT teams to implement and integrate ITAM solutions within the existing technology landscape.
Provide technical guidance and support to ensure smooth implementation and operation of ITAM solutions, addressing any technical challenges or issues.
Conduct assessments of current ITAM processes and systems, identifying areas for improvement and recommending solutions to enhance efficiency, accuracy, and compliance.
Stay updated on industry trends, licensing models, and regulatory requirements related to ITAM, and ensure the ITAM solutions comply with relevant standards.
Conduct training sessions and knowledge sharing activities to educate IT teams and end-users on ITAM best practices and effective use of ServiceNow SAM and HAM modules.
Collaborate with vendors and software publishers to understand licensing terms and agreements, negotiate contracts, and optimize license utilization and costs.
Monitor and evaluate the performance of ITAM solutions, analyzing metrics and generating reports to provide insights and recommendations for continuous improvement.
Act as a subject matter expert on ITAM, staying informed about emerging technologies and industry innovations, and applying them to enhance ITAM capabilities.