Software Solutions Architect – ServiceNow Platform

iA Financial Group • Montreal, QC

1d • Hybrid

About The Position

As a Software Solutions Architect – ServiceNow Platform, you will play a key role in shaping strategic directions across business units and designing high-performing technology solutions aligned with organizational objectives. Your strategic mindset and ability to anticipate trends will enable you to guide the organization in making impactful decisions within the ServiceNow ecosystem. This position offers a great opportunity to showcase your expertise and fully leverage your potential within a caring and trusted organization where people and their development are at the heart of everything we do.

Requirements

• Holds a bachelor’s degree in computer science or a related field
• Has a minimum of 12 years of experience in IT, including at least 5 years in architecture roles
• Demonstrates strong expertise in the ServiceNow platform (ITSM, ITOM, CMDB, SPM, Now Assist, etc.)
• Is recognized for strong leadership within multidisciplinary teams
• Has solid knowledge of cloud environments (security, integration, performance, etc.)
• Can effectively manage complex, multi-dimensional initiatives
• Excels in communication, simplification, negotiation, and conflict resolution
• Thrives in ambiguous, fast-evolving environments
• Has experience in large-scale transformation initiatives
• Is familiar with DevOps, Agile, Lean, MVP, and ITIL practices
• Is fluent in French (spoken and written)
• Intermediate level of English required, as the role involves , leading meetings, presenting solutions, and producing documentation with internal and external partners, on a daily basis.

Responsibilities

• Translating business needs into technology solutions and ensuring delivery aligned with architectural design
• Leading solution governance by proposing, reviewing, and approving architecture decisions in accordance with enterprise guidelines
• Ensuring seamless integration of solutions within existing ecosystems and proposing pragmatic workarounds when needed
• Guaranteeing solution integrity and quality from design through delivery (end-to-end)
• Aligning technology solutions with strategic objectives and contributing to process optimization
• Providing multidisciplinary leadership to delivery teams and internal/external partners
• Supporting project success by contributing to timeline, scope, and budget management
• Ensuring traceability of architectural decisions and maintaining related documentation
• Enforcing architecture methodologies and processes within the organization
• Contributing to the evolution of architecture frameworks in collaboration with enterprise architecture
• Maintaining accurate information related to applications under your responsibility
• Performing ongoing technology watch to identify best practices and emerging trends

Benefits

• Flexible group insurance plans
• Competitive retirement plan
• Share purchase plan
• Vacation and wellness days
• Telemedicine services
• Employee and family assistance program
• Ergonomic equipment program
• Performance bonus
• Discounts on iA products

What This Job Offers

• Job Type: Full-time
• Career Level: Senior