ServiceNow Technical Architect

Prodapt•Irving, TX

About The Position

Responsible for Leading a team of ServiceNow developers who will involve along with the Lead Engineer in Service Now development, support and collaboration with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions. The ServiceNow Lead is accountable for configuring and setting up ServiceNow modules/applications for Prodapt’s clients along with ServiceNow developers.

Requirements

11+ years development experience with ServiceNow exposure of minimum 8 years.
Experience in leading a team of ServiceNow Leads and developers.
Required experience with TSM, ITSM, CSM, CMDB,TSOM modules.
Hands-on experience on product modelling, service modelling.
Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Understanding of the project delivery lifecycle and processes
Good understanding of TMF API's such as TMF622, TMF641, TMF640.
Hands-on experience on integrations such as FSM, ITSM, Event Management.
Hands-on experience on Flow Designer, Integration hub, REST messages, SOAP messages, webservices.
Hands-on experience on Platform components such as Business Rules, Script Includes, UI Actions.
Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP)
Implementation, Customization and Maintenance experience in ITIL modules such as Incident, Change, Problem & Knowledge.
Hands-on experience in Creating and maintaining API’s and data integration processes between ServiceNow and other services.
Experience in loading data into SNOW from third party system using Web Services and Import Sets.
Fluency in creating Client Scripts, Business Rules, UI policies & UI Actions.
Build customized dashboards and reports.
Experienced in working with email notifications & inbound actions.
Knowledge in migration between various ServiceNow instances using Update Sets.
Should be involved in working with process owners to develop workflow, implement the workflows in Service Applications.

Responsibilities

Experience designing and implementing client facing solutions leveraging involving ServiceNow.
Experience of performance compliant design, sustainable solution architecture
Experience implementing and integrating enterprise software applications.
Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements.
Ability & Experience to define at an architectural level of detail, technical solutions aligned with business problems.
Provide technical guidance to ServiceNow developers and Lead Engineers.
Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
Facilitate roll out of new applications and modules in ServiceNow
Identify system deficiencies, recommend solutions as a trusted advisor to clients
Experience in leading a team of ServiceNow Leads, developers and handling features.
Proven development and implementation experience across the ServiceNow platform.
Provide technical insights on the capabilities and best practices of the ServiceNow platform.
Engage, demonstrate and influence stakeholders in a consultative manner.
Transform business requirements into technical solutions and lead them to implementation and closure.
Own the design, build and implementation of platform changes.
Experience designing and implementing client facing solutions leveraging involving ServiceNow.
Experience implementing and integrating enterprise software applications.
Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions.
Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
Design and develop ServiceNow data model to support process integrations.
Ability to understand ServiceNow lifecycle, multitask, time management skills.
Must have interest to coach/mentor junior engineers and deliver assigned tasks.
Should have good slide preparation and presentation skill.