ServiceNow Platform Architect

WTW • Upper Merion Township, PA

7h

About The Position

The Platform Architect serves as a trusted advisor for enterprise platform strategy and governance. This role involves defining platform standards and guiding technical decisions to ensure that ServiceNow remains healthy, scalable, and aligned with customer goals. The primary purpose of this position is to establish governance models, anticipate risks, and enable sustainable growth. The architect will engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency throughout the program.

Responsibilities

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Evaluate and adopt new ServiceNow capabilities to enhance platform value
• Lead PoCs and innovation initiatives to optimize workflows and solutions.
• Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.
• Travel of up to 15% annually may be expected.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed