ServiceNow Platform Architect

WTW•King of Prussia, VA

1d•Remote

About The Position

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals. Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

Requirements

Bachelor or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
10+ years of experience in enterprise architecture, solution strategy, and program leadership.
Strong experience and subject matter expertise with several modules like ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM and custom application development using App Engine
Experience in GenAI / automation / Agentic AI (Now Assist, Virtual Agent, Moveworks preferred).
Proven experience engaging at Executive level to influence platform direction and business outcomes.
Track record of defining multi-workflow, enterprise-scale architectures and governance models.
Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
Expertise in platform strategy, integration patterns, and complex delivery governance.

Nice To Haves

ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

Responsibilities

Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
Provide architectural guidance to ensure designs align with platform standards and leading practices.
Shape governance frameworks covering instance strategy, integrations, and data models.
Facilitate platform governance forums to drive consistent decisions across partners and teams.
Evaluate and adopt new ServiceNow capabilities to enhance platform value
Lead PoCs and innovation initiatives to optimize workflows and solutions.
Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
Anticipate and mitigate platform risks (scalability, performance, technical debt).
Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams.
Provide structured feedback to ServiceNow product and engineering teams.
Travel of up to 15% annually may be expected.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off ( Washington State only )
Contributory Pension Plan
Savings Plan (401k)