ServiceNow Platform Administrator
About The Position
CACI is seeking a ServiceNow Platform Administrator with agile methodology experience to support a Department of Defense customer in implementing an enterprise IT service delivery model. The model is intended to provide consistent, secure, high-quality, and cost-effective services, enable mission success, and improve the end-user experience. The program delivers capabilities and services for an enterprise ITSM solution, enterprise service desk, and endpoint management. The role is based onsite in Chantilly, Virginia, five days per week, to work near self-hosted ServiceNow instances and the customer environment. The position requires an active DoD Secret clearance, and travel may be required up to 10% within the continental United States. The administrator manages and supports the ServiceNow platform, its instances, operations, architecture, upgrades, and production pipeline while collaborating with cross-functional teams using an iterative agile approach.
Requirements
- 12 or more years of relevant experience; a bachelor's degree in a relevant field may substitute for five years of relevant experience.
- Experience operating within cross-functional teams and groups.
- Active DoD Secret clearance.
- At least one of the following certifications: Certified ServiceNow Administrator or Certified ServiceNow Developer.
- Meet the DoD 8570/8140 Cyber Workforce Compliance requirement, including Security+ certification.
- Ability to anticipate issues and formulate remedial actions.
- Excellent technical, diagnostic, and troubleshooting skills.
Nice To Haves
- Ability to contribute to the development of program architecture and standards.
- Experience with Continuous Integration, Continuous Deployment (CI/CD), and SecDevOps processes and tools.
- Strong interest in agile software development practices and experience delivering deployable software in short sprints.
- Experience with SSO/ICAM and performing basic development tasks in ServiceNow.
Responsibilities
- Serve as a ServiceNow Platform Administrator within a large enterprise.
- Create and maintain internal technical documentation, manuals, policies, and processes for operating and running the ServiceNow platform.
- Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement technical solutions iteratively and reduce time to delivery.
- Manage and maintain self-hosted ServiceNow instances.
- Participate in a rotation of off-hours on-call platform support.
- Oversee platform health, usage, operations, and performance.
- Maintain an understanding of enterprise and platform-level architecture as it relates to managing ServiceNow instances.
- Manage platform patching and upgrades in coordination with other teams to minimize impact.
- Oversee the development pipeline and assist with update set promotions to support a consistent, reliable production release process.
- Assist with production troubleshooting and provide logs, data, and artifacts to support the environment.
- Operate existing platform applications and features and provide production support for them.
- Assist with cloning production over lower instances, coordinating preservation and exclusion rules to maximize clone benefits while minimizing disruption.
- Keep up to date with industry trends and developments.
- Perform architecture design and reviews as required and ensure initiatives align with the future state.
- Identify platform risks, opportunities, compliance issues, and other architectural concerns.
- Participate in agile scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations, retrospectives, and solution releases as requested.
Benefits
- Flexible time off benefit.
- Learning resources and learning and development opportunities.
- Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
- Competitive compensation and benefits options designed to support and protect employees and their families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
