ServiceNow HR Service Delivery Developer

UT Southwestern Medical Center•Dallas, TX

12d•Onsite

About The Position

The ServiceNow HR Service Delivery Developer designs, develops, implements, and supports Human Resource Service Delivery (HRSD) solutions on the ServiceNow platform. The role helps create seamless employee experiences and ensures HRSD capabilities align with Human Resources strategies and Information Technology Services standards. Working in a dotted-line relationship with HR, the developer partners with teams including Employee Relations, Payroll, Benefits, Compensation, HR Services, and IR technology to deliver scalable, high-quality solutions. The position is not eligible for H1B visa sponsorship. The incumbent must reside in the Dallas-Fort Worth metroplex or be willing to relocate.

Requirements

Bachelor's degree in business administration, computer science, or a related field.
At least 5 years of experience developing on the ServiceNow platform, specifically HRSD modules.
Strong proficiency in JavaScript and ServiceNow scripting, including Client Scripts, Business Rules, UI Policies, and UI Actions.
Proficiency in Employee Center Pro development and HTML, CSS, jQuery, AJAX, and AngularJS.
Experience with HRSD configuration, data imports, and integrations.
Experience building integrations using REST or SOAP APIs.
Hands-on experience with Flow Designer and Integration Hub.
Experience defining integrations and data modeling.
Technical knowledge of Java, HTML, JavaScript, XML, LDAP, Active Directory, networking, and database administration.
Experience identifying business objectives and developing outcome-focused solutions.
Experience with Agile software development.
Experience working within an ITIL framework or similar operating model.
Ability to self-direct and prioritize work with the ServiceNow Architect.
Ability to engage with and build relationships with customers and stakeholders.
Excellent analytical and critical-thinking skills.
Excellent written and verbal communication skills.

Nice To Haves

ServiceNow Implementation Specialist – Human Resources (CIS-HR) and/or Human Resources Service Delivery (HRSD) Professional certification is a plus.

Responsibilities

Partner with HR stakeholders to translate HRSD product vision into prioritized user stories and business requirements aligned with organizational strategy and stakeholder priorities.
Build and maintain HR Services, Case Types, Templates, Topic Categories, Record Producers, and end-to-end workflows.
Serve as an escalation point for complex HRSD issues and work with technical and business teams to resolve them.
Design, develop, configure, and maintain ServiceNow HRSD applications, including Case Management, Employee Service Center, Knowledge Management, and HR Catalog.
Develop and maintain integrations between ServiceNow HRSD and external systems such as PeopleSoft and UKG WFM.
Build relationships with customers and stakeholders.
Collaborate with platform developers and architects across modules to ensure compliance and seamless functionality.
Groom the backlog, document enhancement requirements, and provide effort estimates.
Develop, install, and modify ServiceNow applications, workflows, forms, lists, business rules, and scripts.
Participate in workshops, provide technical input, and conduct show-back and training sessions.
Update and maintain a comprehensive unit testing protocol for ServiceNow instance deployments and upgrades.
Create and maintain system design and operations documents.
Support implementation changes, including code packaging, implementation-plan input, and deployment support.
Design and maintain platform architectures in accordance with development standards, including for HRSD, Employee Center, and MID servers.
Ensure development, support, and service delivery processes comply with established IT Service Management standards and practices.
Perform other duties as assigned.

Benefits

PPO medical plan available on day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid Time Off available on day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Paid holidays.