People Technology: ServiceNow Functional Architect

Apple • Austin, TX

1d

About The Position

Join a dynamic team of HR professionals in the Apple People Services and Technology organization, focused on providing outstanding employee service using enterprise technology solutions. The People Product Management (PPM) team is looking for an experienced ServiceNow HRSD Functional Architect to drive product delivery, platform governance, and functional design strategy for our ServiceNow HRSD platform. In this role, you will act as a key functional guide and partner—bridging the gap between business strategy, user experience, and technical execution. Rather than a pure developer or system-configuration role, this is a product delivery and platform governance role. You will be responsible for defining functional requirements, mapping efficient workflows, and governing the product roadmap. You will work in lockstep with our IS&T partners, who hold technical and architecture authority, to translate human resource needs into scalable, elegant platform experiences. The ideal candidate has a deep understanding of ServiceNow HRSD modules, excels at process-mapping and partner collaboration, and is comfortable guiding delivery teams in a fast-paced environment.

Requirements

• 7+ years of experience in ServiceNow HRSD, with deep functional knowledge of modules such as Case and Knowledge Management, Employee Center (ESC), Employee Journeys, or Employee Document Management (EDM).
• ServiceNow Certified Implementation Specialist (CIS) – HRSD or Certified System Administrator (CSA).
• Familiarity with ServiceNow platform capabilities, including Flow Designer, Agent Workspace, Advanced Work Assignment (AWA), and system integration patterns.
• Familiarity with HR systems ecosystems (e.g., Workday, case routing, and document-retention workflows).
• Demonstrated experience in product delivery and platform governance.
• Proven success in managing external contractors or consultants to deliver functional specifications and platform configurations.
• Outstanding relationship management skills, with a track record of partnering closely with engineering/IT organizations (IS&T) to ship high-quality enterprise tools.
• Strong communication and facilitation skills, with the ability to advocate for user experience while navigating technical feasibility.
• Bachelor’s degree in Business Administration, Management Information Systems, Human Resources, or related field.

Nice To Haves

• Masters Degree
• Certifications in Agile/Scrum (e.g., CSPO, CSM) or Project Management (PMP) are a plus.
• ServiceNow Certified Technical Architect (CTA)

Responsibilities

• Drive product delivery, platform governance, and functional design strategy for our ServiceNow HRSD platform.
• Act as a key functional guide and partner, bridging the gap between business strategy, user experience, and technical execution.
• Define functional requirements, map efficient workflows, and govern the product roadmap.
• Translate human resource needs into scalable, elegant platform experiences in collaboration with IS&T partners.
• Guide delivery teams in a fast-paced environment.
• Manage functional backlogs, write user stories, and steer delivery timelines.
• Manage external contractors or consultants to deliver functional specifications and platform configurations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior