ServiceNow Engineer Principal

SAIC•Flexwork, VA

About The Position

SAIC is seeking an experienced ServiceNow Developer with a specialized focus on Discovery and Integrations to support the Department of Transportation (DOT). The role is responsible for the design of the DOT Service Management System (SMS) and supporting SMS operations, including engineering and the SMS development life cycle. The position also fulfills the role of Enterprise Integration Manager and supports escalated service requests and incidents, including participation in an on-call rotation during non-business hours.

Requirements

12+ years of relevant IT experience, including at least 6 years in administration services for a major Service Management System (SMS), preferably ServiceNow.
Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or a related field, or an equivalent combination of education and experience; 6 years of experience may substitute for the degree.
Extensive knowledge of ServiceNow Discovery and Integrations.
Experience with SNMP technologies that support Discovery Patterns.
Experience with SOAP/REST-based API integrations.
Current ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) certification is required.
Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years.
Ability to obtain a public trust.

Nice To Haves

ServiceNow experience is preferred.

Responsibilities

Perform implementation, administration, configuration, and/or development with the ServiceNow ITSM application suite and identified specialties.
Design the DOT Service Management System (SMS) and support SMS operations, engineering, and the SMS development life cycle.
Determine integration methods, directionality, and attributes.
Participate in data normalization before data is imported or inserted into ServiceNow.
Participate in platform, process, and integration testing.
Develop and maintain Discovery schedules and pattern usage, and define the role of other integrations.
Fulfill the role of Enterprise Integration Manager.
Design, develop, configure, and customize ServiceNow applications and services.
Deliver new functionality across applications.
Manage and perform SMS development activities across the development lifecycle.
Apply SDLC and DevOps principles.
Respond to and resolve escalated SMS service requests and incidents.
Assist the platform administrator with incident resolution.
Participate in an on-call rotation providing support during non-business hours, including nights, weekends, and holidays.