ServiceNow Engineer Principal

SAIC • Flexwork, VA

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About The Position

SAIC is seeking an experienced ServiceNow Developer specializing in Discovery and integrations to support the Department of Transportation (DOT). The role is responsible for designing the DOT Service Management System (SMS), supporting its operations, and contributing to its engineering and development lifecycle.

The position includes implementing, administering, configuring, and developing ServiceNow ITSM applications and services; delivering new functionality across applications; and serving as Enterprise Integration Manager. The engineer determines integration methods, directionality, and attributes, participates in data normalization and testing, and develops and maintains Discovery schedules and patterns. The role also applies SDLC and DevOps principles, responds to escalated SMS requests and incidents, assists the platform administrator with incident resolution, and participates in an on-call rotation that includes nights, weekends, and holidays.

Requirements

• 12 or more years of relevant IT experience, including at least 6 years in administration services for a major Service Management System, preferably ServiceNow.
• A current ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) certification is required.
• Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years.
• Must be able to obtain a public trust.

Nice To Haves

• Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or a related field, or an equivalent combination of education and experience (6 years of experience in lieu of a degree).
• Extensive knowledge of ServiceNow Discovery and integrations.
• Experience with SNMP technologies that support Discovery Patterns.
• Experience with SOAP/REST-based API integrations.

Responsibilities

• Implement, administer, configure, and develop the ServiceNow ITSM application suite and assigned specialties.
• Design the DOT Service Management System and support SMS operations, engineering, and the development lifecycle.
• Determine integration methods, directionality, and attributes.
• Participate in data normalization before data is imported or inserted into ServiceNow.
• Participate in platform, process, and integration testing.
• Develop and maintain Discovery schedules and pattern usage, and define the role of other integrations.
• Fulfill the role of Enterprise Integration Manager.
• Design, develop, configure, and customize ServiceNow applications and services.
• Deliver new functionality across applications.
• Manage and perform SMS development activities throughout the development lifecycle.
• Apply SDLC and DevOps principles.
• Respond to and resolve escalated SMS service requests and incidents.
• Assist the platform administrator with incident resolution.
• Participate in an on-call rotation supporting the system during non-business hours, including nights, weekends, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal