Principal Consultant - ServiceNow

Sun Life

About The Position

Sun Life is hiring a ServiceNow developer with a strong technical background to work closely with technical, operational, and business teams in Asia and Canada. The role uses software development skills alongside ServiceNow scripting and application creation to design, build, and configure applications that meet business process and application requirements. The developer works across applications, delivers new functionality and innovative solutions, and supports the full development lifecycle. The position includes custom and scoped application development, ServiceNow administration and development support, troubleshooting, integration work, testing, documentation, and collaboration with business analysts to ensure acceptance criteria meet customer requirements. The role also involves understanding business needs and process standardization, incorporating these into application designs, and working to deadlines.

Requirements

Bachelor’s or master’s degree in computer science or software engineering.
9–14 years of experience in a ServiceNow development role.
Strong knowledge of JavaScript, Java, REST, XML, HTML, and CSS.
Strong problem-solving and debugging skills, and an aptitude for learning new technologies.
Knowledge of ITSM and ITIL.
Proficiency with ServiceNow applications such as Change, Incident, and Problem Management, Knowledge, and Service Portal.
Working knowledge of integrating ServiceNow with third-party tools.
Experience with custom applications and Studio-based applications.
Proficiency with HTML, JavaScript/AngularJS, XML, AJAX, Jelly, CSS, SOAP, and REST.
Strong working knowledge of ServiceNow scripts, including Client Scripts, Business Rules, Script Includes, UI Actions, UI Policies, and UI Pages.
Strong understanding of developing complex catalog items, workflows, order guides, and record producers.
Ability to work independently and as part of a team.
Experience with third-party integrations.

Responsibilities

Develop technical solutions, implement them, and perform component integration tests.
Develop custom and scoped applications.
Provide expertise on technical questions related to ServiceNow development.
Troubleshoot technical and application problems and provide ServiceNow administration and functional/development support for user queries and issues.
Perform systems integration testing and manage or coordinate user acceptance testing.
Create technical and functional documents for ongoing maintenance items and projects.
Participate in testing when needed, including platform upgrades.
Work with business analysts to verify that acceptance criteria meet customer requirements.
Understand business needs and process-standardization needs and incorporate them into the design.
Work to deadline dates.
Work across applications to deliver new functionality and innovative solutions and support the development lifecycle.
Work with teams in Asia and Canada.