ServiceNow Engineer Principal
About The Position
SAIC is seeking an experienced ServiceNow Developer specializing in Discovery and Integrations to support the Department of Transportation (DOT). The role is responsible for designing the DOT Service Management System (SMS), supporting SMS operations and engineering, and contributing throughout the SMS development life cycle. The position includes implementing, administering, configuring, and developing ServiceNow ITSM applications and services, with a focus on Discovery and integrations. The engineer will serve as Enterprise Integration Manager, determine integration methods and directionality, support data normalization, and participate in platform, process, and integration testing. The role also supports escalated SMS service requests and incidents and participates in an on-call rotation during non-business hours, including nights, weekends, and holidays. The position is remote, full-time, and has a rotating shift. Travel is not required. Candidates must be U.S. citizens or green card holders who have resided in the United States for at least three years and must be able to obtain a Public Trust. The target salary range is $140,001–$180,000. SAIC describes itself as a mission integrator serving defense, space, intelligence, and civilian markets, with approximately 23,000 employees and headquarters in Reston, Virginia.
Requirements
- 12 or more years of relevant IT experience, including at least 6 years providing administration services for a major Service Management System, preferably ServiceNow.
- Bachelor’s degree in Management Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience; 6 years of experience may substitute for the degree.
- Extensive knowledge of ServiceNow Discovery and Integrations.
- Experience with SNMP technologies that support Discovery Patterns.
- Experience with SOAP/REST-based API integrations.
- Current ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist – Discovery (CIS-Disco) certification.
- Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years.
- Ability to obtain a Public Trust.
Responsibilities
- Implement, administer, configure, and develop the ServiceNow ITSM application suite and identified specialties.
- Design the DOT Service Management System (SMS) and support SMS operations, including engineering and the SMS development life cycle.
- Determine integration methods, integration directionality, and attributes.
- Participate in data normalization before data is imported or inserted into ServiceNow.
- Participate in platform, process, and integration testing.
- Develop and maintain Discovery schedules and pattern usage, and define the role of other integrations.
- Fulfill the role of Enterprise Integration Manager.
- Design, develop, configure, and customize ServiceNow applications and services.
- Deliver new functionality across applications.
- Manage and perform SMS development activities throughout the development lifecycle.
- Apply SDLC and DevOps principles.
- Respond to and resolve escalated SMS service requests and incidents.
- Assist the platform administrator with incident resolution.
- Participate in an on-call rotation providing support during non-business hours, including nights, weekends, and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
