ServiceNow CMDB Analyst

U.S. Bank • Atlanta, GA

16h • $92,820 - $109,200 • Hybrid

About The Position

This position is not eligible for visa sponsorship. Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is seeking a ServiceNow CMDB Analyst to support CMDB operations and service mapping efforts within a small, high-impact team in IT Asset Management & Data. This role is designed as a build-and-develop opportunity for candidates with foundational ServiceNow and CMDB experience who are looking to grow their expertise in a hands-on, operational environment. This position focuses on executing day-to-day CMDB and Service Mapping activities, improving data quality, and supporting ongoing platform enhancements, rather than owning strategy or architecture.

Requirements

• 2+ years of experience working with the ServiceNow platform
• 2+ years of exposure to CMDB or configuration management concepts
• Basic understanding of CSDM (Common Service Data Model)
• Exposure to Service Mapping or dependency mapping concepts
• Experience supporting data quality, data cleanup, or operational support work
• Ability to understand enterprise IT environments (applications, infrastructure, services)
• Strong problem-solving skills and attention to detail
• Good communication skills and ability to collaborate with cross-functional teams

Nice To Haves

• Experience with ServiceNow Discovery or Service Mapping modules
• Exposure to CMDB data governance or data integrity practices
• Basic understanding of ITIL concepts (incident, change, configuration management)
• Experience working in a large enterprise IT environment
• Experience supporting CMDB cleanup, migration, or enhancement initiatives

Responsibilities

• Support day-to-day ServiceNow CMDB operations, including configuration item (CI) updates, data validation, and relationship maintenance
• Assist with Service Mapping activities, including validating service relationships and supporting mapping accuracy
• Perform data quality checks and cleanup activities to improve CMDB accuracy, completeness, and consistency
• Help maintain and improve CI relationships and service dependencies to support incident and change impact analysis
• Support Discovery data validation and ensure accurate CI classification and population
• Partner with engineering, infrastructure, and application teams to help validate CMDB data and resolve discrepancies
• Assist with CMDB governance processes, including following data standards and supporting audit readiness
• Contribute to basic reporting and dashboards to track CMDB health and data quality metrics
• Participate in Agile team workflows (standups, backlog refinement, etc.)
• Support documentation, testing, and UAT activities related to CMDB enhancements and updates
• Continuously learn and build expertise in ServiceNow, CMDB, and CSDM concepts

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed